Exploring Customer Experience Management with Karol Jarkovsky - a podcast by [A]

Karol Jarkovsky, Director of Product at Kentico Software, discusses how Customer Experience Management (CEM) has changed since Kentico's inception, and how it will continue to change, as well as cognitive computing, machine learning, and the transition from mobile-first to API-first development. Cruce Saunders is the founder and principal consultant at [A] and author of Content Engineering for a Multi-Channel World. Cruce and his team lead large-scale content engineering engagements in close partnership with agencies and institutional clients. [A] delivers content engineering, CMS implementation, infrastructure, and personalization for complex digital properties. [A] trains the content engineering function into organizations, and enables cross-functional project operations. Cruce has directed upwards of 300 large digital development projects since 1999, including large government, healthcare, education, association, non-profit, and enterprise institutions.For more information contact simplea.com or follow Cruce at @mrcruce or [A] at @simpleateam on Twitter.

Further episodes of Towards a Smarter World

Further podcasts by [A]

Website of [A]