THA 078: Low Hanging Financial Fruit That Will Increase Your Profits - a podcast by Carm Capriotto, AAP

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The Panel:

Ron Haugen owns Westside Auto Pros in Des Moines Iowa. Celebrating their 21st year in business in 2018. Ron is an ASE Master Technician, has his AAM certification and is an AMI Certified instructor. Ron also provides coaching and consulting for auto shops across the country.

Ron has been Co-Chair of Vision, Hi-Tech Training and Expo,  President of the Des Moines ASA chapter and wants to be in Puerto Morelos Mexico whenever he is not in Des Moines!  Find Ron’s previous episodes HERE.

Andy Bizub is a native of Chicago. His first career was 25 years as a commodity trader. He entered the professional auto industry in 2014 by acquiring a failing shop in downtown Chicago that he was a customer of, and starting a turnaround. At bought his first car at age 19, a 1972 Triumph Spitfire, which was the start of his gas, oil, and automobile obsession. Listen to Andy’s previous episodes HERE.

B. J. Lee is a business coach, consultant and VP of Client Services at the Institute for Automotive Business Excellence.

Throughout the years, B. J. has managed, owned or partnered in several repair shops and has gained a wealth of experience in which he calls upon to train others within his own organizations as well as abroad.

Whether working in a high-end store or a small rural community, B. J. can easily adapt to any challenges quickly. B. J.’s success and experience has given him the opportunity to partner with Cecil Bullard and the Team at The Institute of Automotive Business Excellence and to be a Consultant to other shop owners and service advisors. Moving up quickly in the field of Business Consulting, he has made a name for himself and loves to see the positive changes within the auto repair industry. Listen to BJ’s previous episodes HERE.

Key Talking Points:

• Vehicle Inspections. The 300 Rule
  
  
  
  • Inspect 100% of the vehicles, 100% of the time and 100% presentation of the results.
  
  
  • It is your obligation and ethical and moral responsibility to tell the customer what is wrong with their vehicles.
  
  
  • Digital will be more thorough and efficient than paper.
  
  
  • Helps create a strong trusted relationship by showing everything they need to know
  
  
  • What it is what it does, what will happen when you don’t’ fix it.
  
  

  • Further episodes of Town Hall Academy

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