THA 100: Up Your Game: Become a Level Five Leader and Improve, You, Your Business and the Aftermarket - a podcast by Carm Capriotto, AAP

 Your Learning Curve Never Sounded So Good

This episode is not intended to give advice on the tax law or accounting principles. Please check with a professional for all your tax or accounting requirements.

The Panel:

• Vic Tarasik is the Founder and Managing Partner at Shop Owner Coach. A business management consultant to shops across North America that assists shop owners in achieving their dreams through the intentional application of best practices and personal development. Previous Episodes HERE.
• Maryann Croce of Croce Transmissions in Norwalk, CT and business adviser at smallbizvantage.com. Previous Episodes HERE.
• Bob Greenwood, AMAM, is President and CEO of Automotive Aftermarket E-Learning Centre. Previous Episodes HERE.
• Greg Buckley is the CEO Buckley’s Personalized Auto Care in Wilmington, DE. Previous Episodes HERE.
• Shari Pheasant and her husband Jeff own A Master Mechanic, and she is known as the Queen of Horsepower. Previous Episodes HERE.
• Chris Cloutier is co-owner of Golden Rule Auto Care and CEO of AutoText ME. Previous Episodes HERE.
• Brian Walker is the founder and CEO of 5 Stones, a marketing agency in Hammond, Louisiana and former shop owner. Previous Episodes HERE.
• Bill Hill owner of Mighty Auto Pro from Medina, OH. Previous Episodes HERE.
• Brett Bohlmann of HWY 7 Service Center, Newel, IA.  Previous Episodes HERE.

Key Talking Points:

Listening: Vic Tarasik

• Have we earned the right to be heard because we take time to listen?
• If the leader shows they care then they earn the right.
• The leaders care about their people and demonstrate that they can be trusted.
• Listen first then speak.
• Listen for solutions and answers.
• Stephen Covey habit #5. See First to Understand then to Be Understood.

Resilience: Maryann Croce

• A leader sets the direction and empowers productivity.
• Leaders are not born they are made.
• Be curious.
• Don’t focus on the obstacles but take what we can learn from them.
• It helps us become the best version of ourselves and it builds competence.
• Resilience helps to build a healthy relationship.
• As the five closest people to you what are your biggest challenges. Have them be brutally honest.
• Stop comparing yourself to other shop owners. Focus on your wins and your accomplishments.
• Don’t take things personally.
• Align your team to your values.
• At the end of the day know you made a difference.

Become the CEO of your company: Bob...