It's Not the Change They Hate - a podcast by Laura Klein

Users who care deeply about your product can get very angry when you make changes. Sometimes it's change aversion, and sometimes you seriously screwed something up. In this episode, Kate and Laura talk about how to tell when it's your fault that your users hate you. 

Music: The Future Soon by Jonathan Coulton

Drink Pairing: Eggnog

Further episodes of What is Wrong with UX

Further podcasts by Laura Klein

Website of Laura Klein