Podcasts by Lodging Leaders
Lodging Leaders is an award-winning weekly podcast that examines news and topics trending in the hotel industry, shared through engaging stories told by co-hosts Jon Albano and Judy Maxwell, and amplified by interviews with hospitality experts and other thought leaders.
Further podcasts by Jon Albano and Judy Maxwell
Podcast on the topic Wirtschaft
All episodes
317|Together Again: U.S. hotel industry begins to see return of small meetings from 2021-04-14T07:01:56
Ginny Morrison of Evanston, Illinois, is a 33-year veteran of Spire Hospitality, a hotel management company with a portfolio that spans coast-to-coast. As vice president of sales and marketing, ...
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316|Pandemic Trailblazer: Hunter Hotel Investment Conference leads lodging industry’s 2021 event circuit from 2021-04-07T07:01:57
The Hunter Hotel Investment Conference will be the industry’s first large event to be held during the coronavirus pandemic. The Atlanta event will be a hybrid format of in-person and virtual acc...
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315|COVID Comp Sets: The pandemic has dramatically altered hotels’ playing fields from 2021-03-31T07:01:50
The coronavirus crisis has dramatically altered the traditional competitive set most hotels use to benchmark their business performance. During the pandemic, properties have reduced services; th...
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314|No Discounts Available: Smart rate management keeps hotels afloat amid COVID-19 storm from 2021-03-24T07:01:05
More than 1,760 hotels or 5 percent of U.S. room inventory have permanently or temporarily closed since March 2020, when the coronavirus pandemic first gripped the country, reports Kalibri Labs....
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01|First But Not Last from 2021-03-18T07:01:16
NextGen in Lodging launches its inaugural program with an episode featuring three self-starters carving unique paths in the hospitality industry. Their ventures encompass hotel investment, manag...
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313|Staging a Comeback: Hospitality leader Ron Vlasic helps industry build post-pandemic revival from 2021-03-17T07:01:38
Ron Vlasic has held several leadership roles over the course of his 30 years in the hospitality industry. While serving as COO at Hostmark Hospitality Group, the Chicago native has answered the ...
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312|Spring Breaks for Homebodies: Staycations are a growing trend amid the coronavirus pandemic from 2021-03-10T08:01:52
Spring breaks will be shortened or reduced as the coronavirus pandemic continues to impact travel and tourism. Many schools and colleges are skipping the annual rite to party. But that doesn’t m...
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311|Shelters From the Norm: Hotels used for hospitals and housing face unexpected problems from 2021-03-03T08:01:19
A year ago, Darshan Patel, CEO of Hotel Investment Group in San Diego, California, was one of the first hoteliers in the U.S. to step up and offer properties to overwhelmed hospitals seeking pla...
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310|Hotels Convert to Housing: Federal COVID-19-relief funds fuel transactions from 2021-02-24T08:01:29
Dhruv Patel, president of Ridgemont Hospitality, in October shared a bittersweet moment with his parents, Pravin and Sima Patel, when the family business sold the first motel that Pravin had bui...
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309|‘Stay the Course’: Kathleen Bertrand recalls hospitality career focused on growth through diversity from 2021-02-22T08:01:01
Kathleen Bertrand believes Atlanta is a city where dreams can come true. A jazz recording artist, she served at the Atlanta Convention and Visitors Bureau for more than 30 years, finding new way...
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308|From Guests’ Mouths to Managers’ Ears: J.D. Power study reveals what satisfies hotel customers in COVID-19 age from 2021-02-17T08:01:50
Crestline Hotels&Resorts, a third-party management company in Fairfax, Virginia, recently celebrated its first-place position in J.D. Power’s inaugural Third-Party Hotel Management Guest Satisfa...
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307|‘A National Story’: Black travel in America evolved with the Civil Rights Movement from 2021-02-15T08:01:28
Noelle Trent is director of interpretation, collections and education at the National Civil Rights Museum in Memphis, Tennessee. The museum is in the historic Lorraine Motel, where the Rev. Dr. ...
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306|Calculated Risks: Catastrophic 2020 means higher insurance costs for hotels from 2021-02-10T08:01:47
Ben Seidel is founder, president and chief executive of Real Hospitality Group, a third-party manager with a portfolio of more than 100 hotels. Like most owners and managers, Seidel and his team...
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305|‘Traveling on Hospitality’: Andrew Young remembers life on the road toward civil rights from 2021-02-08T08:01:26
Andrew J. Young Jr. became a civil rights activist 65 years ago, starting as a Baptist minister in Georgia. For more than a decade he traveled alongside the Rev. Dr. Martin Luther King Jr. in pu...
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304|‘This is Huge’: Choice Hotels makes history with Black-owned multi-unit deal from 2021-02-03T08:01:09
As a former analyst with the U.S. Department of Housing and Urban Development, Fred Washington knows commercial real estate development, if done with the community in mind, can change residents’...
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303|Hotel Tech Goes Viral: COVID pandemic forces industry to modernize operations from 2021-01-27T08:01:33
The coronavirus pandemic is forcing hoteliers to deploy new technology to run more cost-efficient businesses and to ensure customers that properties are safe by providing such services as contac...
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302|Value Judgment: Hotel asset pricing in COVID-19 age is different from previous recessions from 2021-01-20T08:01:46
Hotel appraisers and brokers expect distressed assets to come to market as the pandemic recession continues into 2021. Analysts say billions of dollars in private equity are waiting in the wings...
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301|The Road Warrior Ahead: Business travel will come back ‘with a vengeance,’ say experts from 2021-01-13T08:01:25
Global business travel is a $1.4 trillion industry. The Global Business Travel Association calculates the coronavirus pandemic in 2020 resulted in a loss of $113 billion in business travel spend...
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300|2020 Hindsight: Lodging Leaders reviews hot topics, gives sneak peek of what’s ahead from 2021-01-06T08:01:45
Long Live Lodging, an online multimedia news organization that covers the hospitality industry, found itself tossing aside its plans for news coverage late in the first quarter of 2020, when the...
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299|Conserve Cash, Save the Hotel: What asset managers are doing to survive the long COVID winter from 2020-12-30T08:01:35
The damage wrought on hotel businesses by the coronavirus pandemic is wide and deep. But the longevity of the pandemic is proving to be truly devastating, especially as the U.S. experiences anot...
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298|Ready to Order: Ghost kitchen concepts may save the restaurant industry from 2020-12-16T08:01:16
The coronavirus pandemic has forced restaurants to close or scale back in-house dining operations in response to government mandates and residents sheltering in place. The crisis is accelerating...
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297|Reply All: How hotels can use email to build back business from 2020-12-09T08:01:21
The coronavirus pandemic has affected nearly every aspect of business. Consumer buying habits are no exception as more sales than ever have shifted online. Omnisend recently charted a dramatic i...
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296|Flexible Business Model: Apartment-hotels are an emerging trend in an industry in crisis from 2020-12-02T08:01:49
It’s well known extended-stay-hotel and short-term-rental sectors have done better than their transient hotel counterparts during the coronavirus pandemic. Even before the crisis hit, residentia...
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295|Doing Well: Coronavirus pandemic advances wellness design and programs in hotels from 2020-11-18T08:01:10
The coronavirus pandemic is forcing the lodging industry to rethink health and wellness. Designers such as Blanche Garcia of B. Garcia Designs see this as an opportunity for hotels to revise the...
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294|She is a Hotel Investor: What She Has a Deal can teach every hotel investor from 2020-11-11T08:01:44
She Has a Deal, a program that promotes women as hotel owners, last month minted several new investors through its inaugural pitch competition. Long Live Lodging examines what it took for the th...
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293|Crisis Managers: Coronavirus challenge redefines GM role from 2020-11-04T08:01:46
General managers of hotels throughout the U.S. are redefining their job descriptions as they make beds, do laundry, vacuum lobbies and patrol parking lots – all jobs once done by employees they’...
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292|People of Persuasion: Travel influencers grow in sophistication and significance in COVID-19 age from 2020-10-28T07:01:25
Hoteliers might think of a travel influencer as a selfie-obsessed millennial looking to wrangle a free night stay in exchange for a positive review. But in the COVID-19 age even influencers woul...
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291|On The Brink: Hotel associations lobby on Capitol Hill to ward off disaster from 2020-10-21T07:01:27
Leaders at AAHOA and the American Hotel&Lodging Association say time is running out for the nation’s 57,000 hotels in need of federal government financial relief as the coronavirus pandemic in t...
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290|DAY-CATIONS: Hotels turn guest rooms into private office spaces from 2020-10-14T07:01:55
With hotel occupancies hovering around an average of 50 percent, owners and operators are seeking new ways to generate revenue beyond traditional overnight stays. One solution in the works is da...
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289|OTA Protest: Reform Lodging members to blackout rooms from 2020-10-07T07:01:30
Reform Lodging is a new organization of hotel owners formed to address problems its members are facing as a result of the downturn in business caused by the COVID-19 pandemic. First issue on its...
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288|‘The Big Pause’: Hotels retooling employment policies as business slowly returns from 2020-09-30T07:01:14
Two viruses emerged in the U.S. this year – COVID-19 and society’s backlash against racism. The coronavirus pandemic forced hotels to close or drastically cut back on their workforces as occupan...
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287|The Long Haul: Extended-stay hotels show their strength in a crisis from 2020-09-23T07:01:59
Extended-stay hotels are weathering the coronavirus crisis better than their transient cousins, according to reports. The Highland Group’s half-year report shows economy and mid-priced extended-...
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286|Care Packages: Hotels can attract business with cause marketing from 2020-09-16T07:01:52
The coronavirus pandemic has altered the wants, needs and desires of consumers. Buying habits have changed. The crisis has changed the way consumers value businesses. Hotels have an opportunity ...
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285|‘Allure of the Door’: Exterior-corridor hotels trending in COVID-19 pandemic from 2020-09-09T07:01:21
Almost overnight, the roadside motel is a hot commodity. Travelers are going by car and when they stop they want the safest stay possible. The coronavirus pandemic has pushed health and safety t...
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284|Sharing the Wealth: Hotel industry leaders want to bring Black investors into the fold from 2020-09-02T07:01:28
The coronavirus pandemic and the resulting downturn in the travel industry will make it difficult for investors to find the capital they need to acquire and develop hotels. That means minority i...
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283|Seizing the Moment: Black hotel owners and investors see opportunity to prosper from 2020-08-26T07:01:43
In a recent Zoom conference hosted by the African American Chamber of Commerce of Greater Cincinnati and Northern Kentucky, hospitality entrepreneur Kristin Kitchen talked about her lodging comp...
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282|‘People Have Changed’: Hospitality industry deals with workers’ mental health in the age of COVID-19 from 2020-08-19T07:01:03
The coronavirus crisis has put unprecedented amounts of stress not only on health care systems and economies but on workers’ mental health. That’s the first and bottom line of a recent study by ...
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281|Rescue Capital: Hotel financiers seek opportunities to invest in distressed assets from 2020-08-12T07:01:58
In June, Watermark Lodging Trust, a Chicago REIT, sold its Hutton Hotel in Nashville for $70 million. The price is $7 million less than what the REIT said it paid to acquire and upgrade the hote...
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280|Premium Letdown: Hotels challenge property insurers’ refusal to cover COVID-19 revenue loss from 2020-08-05T07:01:21
As the hospitality industry struggles to mitigate the massive loss of revenue caused by the coronavirus pandemic, hundreds of hotel owners are filing lawsuits to force their property insurance p...
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279|Inclusion is a Unicorn Part 2: ‘We are actually doing badly’ from 2020-07-29T07:01:14
We’re trying something different today. We’ve teamed up with a group called Next Generation in Lodging, a diverse team of mid-career hospitality professionals who want to have significant input ...
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278|CMBS Distress: Thousands of hotel owners seek relief from billions of dollars in debt from 2020-07-22T07:01:57
Since the beginning of March, the hotel industry has lost more than $40 billion in room revenue. Hotels continue to lose $400 million every day, according to STR and Tourism Economics. The histo...
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277|Contagious Ideas: Hospitality brand and design experts search for creative solutions in the age of COVID-19 from 2020-07-08T07:01:14
In the introduction of his book, “Hotel, an American History,” A.K. Sandoval-Strausz writes: “The hotel as we know it today did not evolve randomly or naturally, nor did it develop as some sort ...
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276|A Measured Response: Hotel industry hires for diversity but fails with inclusion from 2020-07-01T07:01:19
Many companies in the hotel industry claim they practice diversity in their hiring practices. When questioned about how many Black people they employ, most companies can back up their hiring out...
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275|‘Inclusion is a Myth’: Next Generation in Lodging challenges industry’s status quo on race and diversity from 2020-06-24T07:01:57
Imagine holding a conference on racism, diversity and inclusion in Corporate America and seeing your event invaded by outsiders shouting racial epithets and vulgarities while flying both the Naz...
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274|Construction in a Pandemic: Hotel builders face unexpected challenges from 2020-06-17T07:01:20
In the first quarter of this year, more than 140 new hotels opened in the U.S., reported Lodging Econometrics. In March, the U.S. had 150,000 rooms under construction, said STR. It’s the highest...
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273|Digital Divides: Technology builds a hybrid of meetings and events in age of COVID-19 from 2020-06-10T07:01:45
The U.S. hospitality industry is slowly getting back to business. Leisure travelers are responsible for occupancy boosts in late May, especially Memorial Day weekend, STR reports. Leisure travel...
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272|A New Digital Reality: Hotels turn to technology to redefine guest engagement from 2020-06-03T07:01:21
As the U.S. lodging sector begins to get back to business amid the coronavirus crisis, technology will play a much bigger role in operations than before the outbreak paralyzed the industry. Tech...
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271|Clean Breaks: Hotels face new expectations of health and safety in the age of COVID-19 from 2020-05-27T07:01:01
The U.S. hotel industry has begun its comeback as all states are reopening their economies. The numbers show that occupancy is slowly but steadily increasing as hotels get back to business. But,...
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270|Critical Messages: Hotel marketing in the wake of COVID-19 from 2020-05-20T07:01:25
With more than half of the states in America reopening their economies, owners and operators of lodging accommodations might be tempted to return to business as usual. That includes sales and ma...
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269|Rays of Light: Hotels are guiding beacons as states reopen economies from 2020-05-13T07:01:42
The COVID-19 crisis is far from over. How long the crisis remains is still an unknown. As many states are taking steps to reopen their marketplaces, government leaders and business owners may wa...
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268|Peaks and Valleys: COVID-19 crisis cuts hotel values and creates opportunity from 2020-05-06T07:01:08
Suzanne Mellen, senior managing director and practice leader at HVS, has been in the hotel valuation business for 40 years. She’s witnessed a lot of ups and downs. She’s also noticed how investo...
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267|Comeback Opportunity: LodgingStream digital conference looks toward a post-COVID-19 future from 2020-04-27T07:01:07
This episode features sound bites from previous podcast reports covering the coronavirus pandemic and its impact on the hospitality industry. The voices belong to Lily Mockerman, Dave Shah, Dars...
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266|Return Policies: Hotel industry works out rehiring plans from 2020-04-22T07:01:11
As the recognized COVID-19 infection rate began to gain strength in the U.S. in mid-March, lodging industry analysts said they expected at least half of the nation’s 4 million hotel employees wo...
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265|Franchising In Deconstruction: COVID-19 crisis amplifies problems in brand licensing from 2020-04-15T07:01:32
Earlier this year, a large group of hotel owners began to organize and create a comprehensive push back at the hotel franchising model. Fair Franchising Initiative held its launch conference on ...
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264|Seeking Signs of Relief: Hoteliers wade through financial aid programs and proposals from 2020-04-10T07:01:34
As the recognized COVID-19 outbreak in the U.S. and the nation’s subsequent shutdown approaches its fifth week, hotels and other small businesses are seeing some relief ahead. Federal financial ...
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263|Risk Adjustment: Hotel tech platforms face their own COVID-19 crisis from 2020-04-08T07:01:18
Last week, Zoom, a video-conferencing program, was prime bait for hackers who infiltrated conversations taking place among people working from home during the coronavirus pandemic. As if Zoom bo...
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262|Strongest Link: Hotel procurement specialists keep supply chain connected from 2020-04-03T07:01:48
The coronavirus pandemic has disrupted the global supply chain. With most whole goods and components coming from China, the U.S. hospitality industry began to scramble in January to keep the sup...
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261|Let’s Make a Deal: Coronavirus crisis alters hotel transaction landscape from 2020-04-01T07:01:25
The U.S. hotel industry has practically grinded to a halt in the wake of the coronavirus crisis. As Lodging Leaders shared in our previous report, Episode 260, hotel business performance has dec...
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260|Startling Statistics: Industry analysts stunned at depth of downturn from 2020-03-30T07:01:58
Last week, several hospitality-focused analytical companies released data that specifically show how the coronavirus pandemic is decimating the U.S. hotel industry. The picture they paint is gri...
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259|Trust Factor: Hotels can channel the right message during the coronavirus crisis from 2020-03-27T07:01:37
While many of the country’s 57,000 hotels have closed during the coronavirus pandemic, owners and operators are spending limited resources and a whole lot of time on retooling their property sys...
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258|Cash in a Crisis: SBA launches COVID-19 loan program, but experts urge caution from 2020-03-25T07:01:26
Dave Shah grew up in his family’s hotel and watched his parents and other hoteliers struggle to stay in business during the Great Recession. He thinks the economic situation for hoteliers during...
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257|Hotels Become Hospitals: Government takeover of lodging leaves big questions for owners from 2020-03-23T07:01:24
As hotels in the U.S. are forced to dramatically scale back operations or close altogether because of the new coronavirus pandemic, government officials are looking to use the empty rooms to fig...
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256|What’s a Hotelier To Do? AAHOA’s Cecil Staton on the industry’s ‘dark times’ from 2020-03-20T07:01:46
Cecil Staton has had his hands full to say the least. He has been at the helm of AAHOA, the world’s largest hotel owners association, for just four months. The new coronavirus outbreak and its d...
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255|Workforce Woes: Hotels try to avoid layoffs from 2020-03-18T07:01:42
Seemingly overnight, the new coronavirus pandemic has dramatically curbed travel in the U.S. Hotels are feeling the pain as occupancies dropped to historic lows, in some cases down by 80 percent...
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254|High Cancellations and Low Demand: Hotel pricing in a steep downturn from 2020-03-16T07:01:28
The U.S. hotel industry is undergoing an unprecedented experience as the new coronavirus or COVID-19 grows more and more real every day. Long Live Lodging and its Lodging Leaders podcast has dec...
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253|Franchising Report Part 1–Power Struggle: New hotelier organization lobbies for franchisee protection from 2020-03-11T07:01:08
Fair franchising. It’s a phrase that’s been used countless times in negotiations with brands, at industry conferences and among associations formed to ensure a balance of power between franchise...
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252|The BulletInn #2: Coronavirus and group business; Sara Blakely of Spanx at Hunter conference; and short-term rental’s surprising shift from 2020-03-04T08:01:23
Welcome to the second edition of BulletInn, a news report of Long Live Lodging and its Lodging Leaders podcast. In this episode, we cover three topics: The spread of the new coronavirus and its ...
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251|Channel Mix: Hotels balance costs of guest acquisition, OTAs and overall business opportunities from 2020-02-26T08:01:50
Online travel agencies. Hoteliers love them. Hoteliers hate them. Brand.com, GDS, call centers, travel agents, groups and so on. There are many types of business in every market. In this episode...
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250|Cold Calls or Warm Greetings: How to meet people and build a network from 2020-02-19T08:01:21
Do you love to mingle and meet new people or would you rather sit home and watch paint dry than subject yourself to a crowd of strangers? Today’s hospitality environment practically demands you ...
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249|The BulletInn: ALIS 2020 news updates from 2020-02-12T08:01:34
At the beginning of the Americas Lodging Investment Summit on Jan. 27th, a panel of women in hospitality leadership advised the audience that, in some cases, it is smart to move down a career ru...
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248|Recipe for Success: Hotel F&B gets a redo from 2020-02-05T08:01:26
About 25 years ago, as the number of limited service hotels in the U.S. began to grow, hotel franchisers began to add perceived value to their brands by offering guests a free breakfast. Today, ...
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247|Artistic Moments: Art can paint your hotel’s story from 2020-01-29T08:01:40
Americans for the Arts’ public-opinion survey in 2018 found citizens value the arts and believe it benefits the community and its businesses. In the U.S. hospitality sector, art is becoming more...
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246|Transitional Transactions: Hotel brokers, investors prepare for a new normal from 2020-01-22T08:01:28
Hunter Hotel Advisors brokered the sales of more hotels in 2019 than in any year in its history. Sellers and buyers that generated $1.2 billion under Hunter’s guidance were a mixed bag and inclu...
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245|Win-Win: Women of AAHOA step up to the leadership plate from 2020-01-15T08:01:07
This is the second of a two-part update about people, campaigns and programs that are furthering the mission to promote more women into leadership roles in the hospitality industry. In this epis...
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244|Missing Rungs: A slow climb for women in hospitality leadership from 2020-01-08T08:01:22
A new study by McKinsey&Company and LeanIn.Org reveals that over the past five years Corporate America has made some progress in gender diversity, including increasing the number of women in lea...
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243|Don’t Leave Me Now: How to reduce employee turnover from 2020-01-01T08:01:47
The annual employee turnover rate in the U.S. hospitality industry is 70 percent. When compared with 10 to 25 percent at other industries, the rate at which people leave hospitality jobs is at a...
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242|Desk Sets: Hoteliers capitalize on coworking trend from 2019-12-18T08:01:50
Coworking is a primary growth driver of the office market, reports JLL. The sector has an annual growth rate of about 24 percent. No segment of the market has demonstrated more overall growth th...
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241|Let’s Stay Together: New design concepts connect small-group travelers and local communities from 2019-12-11T08:01:07
In the 19th and early-20th centuries, hotels in America offered more than room and board. They defined a community by attracting crowds to their lobbies and restaurants and establishing themselv...
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240|Room at The Inn: How hotels can avoid silent nights this holiday season from 2019-12-04T08:01:10
The holiday season is upon us. For many hotels, regular business tends to drop off this time of year. Seasonality takes different forms and depends on several factors, including your hotel’s tar...
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239|Good As New: Surge in hotel renovations expected to boost business from 2019-11-27T08:01:04
Hotel industry analysts and watchers expect property renovations in the United States to surge over the next two years. They cite several reasons for the outlook, including: The industry has sur...
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238|Reaching the Finish Line: Hotel construction companies hurdle project barriers from 2019-11-19T08:01:32
STR recently reported the hotel construction pipeline for the U.S. was up 5.5 percent in October. It was the lowest year-over-year increase in lodging construction activity in six months. Despit...
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237|Shop ’Til You Drop: Hospitality procurement specialists manage a mixed bag of challenges from 2019-11-13T08:01:01
U.S.-China trade war. Design-savvy online furniture retailers. Hurricanes. Marijuana. These things and more are having an impact on hospitality purchasing. And they’re influencing the prices of ...
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236|Breach of Trust: Cybercrime a pervasive threat to the hospitality industry from 2019-11-06T08:01:26
It’s a given in today’s technological age that you operate a hotel business that depends on technology to process customer credit card purchases and to store personal information about your gues...
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235|Lodging Leaders Spotlight: Yotel a tech-forward brand worth watching from 2019-10-30T07:01:26
Taco Bell made headlines when it opened a 70-room pop-up hotel in August in Palm Springs, California. It was a marketing scheme that lasted four days. The day The Bell Hotel began to accept rese...
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234|More for the Money: Upselling generates significant revenue gains for hotels from 2019-10-23T07:01:53
Though average daily rate in U.S. hotels continues to grow year over year, hotel operators are not so eager to increase room prices these days. STR and Oxford Economics forecast ADR will increas...
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233|How Does Your Hotel Rate? Smart pricing strategies key to winning in a downturn from 2019-10-09T07:01:54
It’s often said the U.S. hotel industry is a street-corner business. With that point of view, it may not take much for a hotel operator to panic and set off a price war on your block. The indust...
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232|Wage Pressures: How to plug cost leaks in your hotel’s labor pool (Labor and Hiring Part 2) from 2019-10-02T07:01:15
At the peak of a great upward climb from the Great Recession, the U.S. lodging industry is seeing a leveling off in business performance. During the 25th annual Lodging Conference in Phoenix las...
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231|Culture Club: Your hotel’s work environment may be bad for business (Labor and Hiring Part 1) from 2019-09-25T07:01:44
Is your hotel a fun place to work? Do your employees look forward to spending their day at your hotel? If the answers are no, then your business is in trouble. Do you have difficulty keeping goo...
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230|Funding CapEx: New report tells what it takes for hotels to stay competitive from 2019-09-18T07:01:06
More than 20 years ago, a team of hotel industry consultants and asset managers got together to figure out how much hotels in the U.S. spend each year on property improvements and maintenance. T...
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229|Panic Buttons: Hospitality Workers Sound the Alarm (Hotel Safety Part 2) from 2019-09-11T07:01:01
When Robb Monkman was a college student, he and his roommates were robbed at gunpoint. The home invasion and hostage taking rocked Monkman to his core and determined the course of his career. Mo...
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228|Run, Hide, Fight: How to prepare for an active shooter (Hotel Safety Part 1) from 2019-09-04T14:59:21
“Active shooter” is a term used by law enforcement to describe a situation in which a shooting is in progress. The classification calls into action protocols relating to response and reaction – ...
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227|Mass Appeal: Crowdfunding for hotel development mines new sources of cash from 2019-08-28T07:01:29
When it launched five years ago, crowdfunding for real estate development was a hot topic, especially among hotel developers seeking new ways to pay for their projects. Though it’s not creating ...
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226|It’s a Long Story: Historic hotels gain new appreciation among travelers, brands from 2019-08-21T07:01:24
Hotel developers and investors seeking new ideas might do well to remember history. More travelers today want an immersive experience not just in the places they visit but in the hotels in which...
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225|LinkedIn Means Business: How to use social media to grow from 2019-08-14T07:01:33
It’s not what you know, it’s who you know. That career adage is about 100 years old, but it still rings true today, especially when it comes to social media. If you’re not tuned into social medi...
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224|Mixed Message: Multicultural and heritage tourism is big business from 2019-08-07T10:01:18
Most people the world over think of the United States as a multicultural melting pot. We are still quintessentially American, but from north to south and east to west, our cities and outlying co...
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223|Grading Curves: NAACP diversity report card reveals weaknesses in hotel companies from 2019-07-31T07:01:48
“Equal opportunity for people of color in the United States remains an unrealized goal.” That is the opening statement in a recently released study by NAACP. The same opening statement appears i...
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222|Flying Solo: What it takes to go from franchised to independent from 2019-07-24T11:01:48
Independent hotel supply in the U.S. has decreased in the past 10 years, reports STR. The lodging-data company reports independently owned and operated hotels account for less than 40 percent of...
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221|Home Sharing’s Heavy Hitters: Airbnb’s genius is branding (Part 2) from 2019-07-17T21:05:52
Last week, part one of our report on Airbnb looked at the home-sharing giant’s impact on hotel business performance. We reported on a study that shows for every 100 percent increase in Airbnb ac...
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220|Disruptive Innovator: Measuring Airbnb’s impact (Part 1) from 2019-07-11T01:25:54
More than 10 years ago, the short-term home rental industry began to shapeshift with the birth of Airbnb. The technology company has quickly grown from a small peer-to-peer home-sharing platform...
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219|Train and Retain: Hospitality apprenticeship fills high-level jobs from 2019-07-03T07:01:50
It’s no secret the hospitality industry in America is in dire need of skilled employees. Many hotel owners and operators continually seek ways to attract and keep talent. The Bureau of Labor Sta...
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218 | Yes, Girls Allowed: More women venturing into hotel investment from 2019-06-26T09:01:55
Who invests money better, men or women?
Fidelity Investments found surprising answers to that question when it surveyed nearly 3,000 people. The group was almost evenly divided between th...
217 | Rainy Days Ahead: Hotels advised to prepare for a downturn from 2019-06-19T09:01:13
Many hotel-business experts believe an industry downturn is at hand.
Some say it will happen as soon as next year. Others expect business to slow in 2021.
So, is the forecasted ...
216 | Wellness Travel: Get your business in shape for an emerging trend from 2019-06-13T01:56:44
Wellness … However you define it, we all want it.
The hospitality industry is one of the business sectors where consumers of wellness seek it.
The Global Wellness Institute repo...
215 | Hotel Crime: How to manage a high-profile case from 2019-06-06T01:51:06
When a hotel becomes a crime scene, there is little an owner or manager can do to ward off publicity.
But a hotel can recover from a crisis and save its image if it has a plan in place to...
214 | The Weed Frontier: How hotels are capitalizing on cannabis from 2019-05-23T01:47:46
Marijuana consumption in America has lost its stigma, and it is on track to become a $23 billion U.S. market over the next couple years.
Hotels in states that have legalized recreational ...
213 | Event Entrepreneur: What’s behind The Lodging Conference success from 2019-05-16T01:45:21
Harry Javer is founder of The Lodging Conference, one of the hospitality industry’s must-do events. This year, The Lodging Conference will mark its 25th anniversary.
Lodging Leaders talks...
212 | Can We Talk? Why women don’t negotiate from 2019-05-09T01:41:47
This episode of Lodging Leaders explores why women in business often don’t negotiate and why they don’t win at the negotiating table as often as their male counterparts.
We identify some ...
211 | Triple Whammy: Tri-branded hotels change playing field from 2019-05-02T01:34:24
Nashville, Tennessee, is home to the country’s first tri-branded Marriott hotel.
Developed by North Point Hospitality Group, the 470-room limited-service property consists of transient br...
210 | Black-Owned Hotels: NABHOOD opens doors to opportunity from 2019-04-24T20:53:28
African American travel is a $63 billion industry.
That’s how much black leisure travelers generated for the U.S. travel and tourism economy in 2018, reports Mandala Research.
T...
209 | American Tales: Hotel industry execs tell all from 2019-04-17T20:52:41
“These stories can only be told by us.”
Those words are written by Bharat Shah, an American hotelier and an immigrant from India, in his autobiography “America My Destiny.”
Bhar...
208 | Surf-By Lawsuits: Hotel websites in legal crosshairs from 2019-04-10T20:51:53
Is your hotel’s website accessible to people with disabilities? If you don’t know the answer to that question, you’ll probably end up in court.
In this episode, we examine what’s behind t...
207 | “Today’s Not the Day”: Why Trump Hotels changed course in the Mississippi Delta from 2019-04-03T20:51:11
Almost two years ago, Trump Hotels introduced Chawla Hotels to the world as the first developers of the company’s new brands Scion and American Idea.
Though Trump Hotels in February annou...
206 | The Business of Immigration: Family migration to U.S. under threat from 2019-03-27T19:50:26
The federal government’s efforts to curb family migration to America is a key concern for many foreign-born residents in the U.S. and their children, including the Indian American community, which ...
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205 | Opportunity Zones Create 21st Century Gold Rush from 2019-03-20T19:49:44
Today’s report takes a look at a newcomer to hotel fund raising – the Investing in Opportunity Act, and the capital pools and projects the federal law is generating.
While the U.S. Depart...
204 | Bias and Backward Thinking: What’s holding women back from 2019-03-13T19:48:32
This week, Lodging Leaders focuses on women in hospitality, and the long road ahead for those who want a lead role in the industry.
You’ll hear from …
Peggy Berg, fou...
203 | Human Trafficking in Hotels Happens Every Day from 2019-03-06T20:47:54
This week, Lodging Leaders focuses on the scourge of human trafficking and its impact on the U.S. travel industry, including hotels.
You’ll hear from …
Brad Myles, CE...
202 | Mitch Patel Redesigns the Future of Vision Hospitality from 2019-02-27T20:46:41
This week, Lodging Leaders focuses on Mitch Patel and his company, Vision Hospitality Group in Chattanooga, Tennessee. We will hear from Mitch about how he has remade Vision Hospitality Group to ca...
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201 | A New Story: Lodging Leaders Shifts to New Format with Judy Maxwell from 2019-02-20T20:40:54
Judy Maxwell is a veteran news journalist of more than 30 years. She has been a staff writer and editor at newspapers in Pennsylvania and Georgia. Most of her career has been dedicated to covering ...
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200 | Excellence Wins with Horst Schulze from 2019-02-13T20:39:33
Horst Schulze is Founder, Chairman and CEO of the Capella Hotel Group, and Co-founder & Former COO of The Ritz-Carlton Hotel Co. Schulze is a legendary leader and global titan of business and t...
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199 | Creating a Sense of Place Through Themed Design with Peter Sawatzky from 2019-02-06T20:38:22
Peter Sawatzky is a partner at the Imagination Corporation, a unique family company based in British Columbia, Canada, that specializes in the design and construction of one of a kind signs and the...
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198 | Energy & Experience Turn Into Results with Jyoti Sarolia from 2019-01-30T20:37:03
Jyoti Sarolia is a third-generation hotel owner from San Diego. She serves as Chief Operating Officer of Ellis Hospitality that operates seven properties and she just completed a one-year term as C...
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197 | Loyalty Program Fraud Awareness and Prevention with Josh Galun from 2019-01-23T20:36:03
Josh Galun is the Hospitality & Travel Lead at Excella in Washington, D.C. He’s has been at Excella for over 8 years and most recently joined the Excella Leadership Team in 2018. Josh has wide-...
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196 | How to Drive Direct Bookings and Manage OTA Contributions with James Nannos from 2019-01-16T20:34:48
James Nannos leads the Hotel Partnerships Team at Stay Wanderful, where he’s focused on hotel growth, loyalty programs, and customer success. Prior to joining Stay Wanderful, James was part of the ...
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195 | The Internal Experience (iX) Leadership Framework with Rachel Headley from 2019-01-09T20:33:31
Dr. Rachel MK Headley has been in the trenches, dealing with unspoken conversations, barriers to team goals and success, and figuring out how to achieve impossible goals demanded by executive leade...
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194 | How to Handle a Digital Crisis with Mike Gelfond from 2018-12-26T20:32:05
Mike Gelfond has more than two decades of expertise in digital marketing and advertising, with careers at iXL, Creative Digital Group, LBi and Mastermind. An expert in social media, digital strateg...
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193 | The Problem with Work-Life Balance with David Kubes from 2018-12-19T20:30:34
Dr. David Kubes is an international lawyer, avid entrepreneur, consultant, coach and certified facilitator of several Access Consciousness® special programs, including Right Voice for You and Right...
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192 | A Life Improving Customer Experience with Alex Shashou from 2018-12-12T20:29:19
Alex Shashou is the Co-Founder and President of ALICE, a top-ranking staff Task Management & Collaboration platform with a global customer base of 2,000+ hotels.
Born and raised in Lo...
191 | Financing for New Hotel Development with Malcolm Davies from 2018-12-05T20:26:56
Malcolm Davies is Principal/Managing Director of George Smith Parners, a leading, national provider of capital market services to the commercial real estate industry. Malcolm has over 20 years of e...
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190 | Responsible Luxury and Sustainability with Franck Droin from 2018-11-28T20:25:34
Franck Droin is the hotel manager at The Mandarin Oriental Bangkok, and his 19 years of hospitality industry experience includes working with big brand hotel chains across various destinations in E...
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189 | Hospitality Operations Built on Proven Principles with Adam Knight from 2018-11-21T20:24:10
Adam Knight is a 20+ year veteran of the luxury hotel industry and owner of Proven Principles, a hospitality consulting firm that helps vacation rental owners and customer service focused businesse...
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188 | Lawsuits, Legislation & Licensing with Imesh Vaidya from 2018-11-14T20:23:04
Imesh is a second-generation hotelier from New Mexico who has owned and managed hotels for more than 25 years. He currently owns and manages 7 franchised properties and he has two more under constr...
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187 | Creative, Flexible and Durable Design with Belinda and David from 2018-11-07T20:22:02
Belinda O’Kelly brings a decade of experience, a comprehensive skill set and dedicated design focus to O’Kelly + Kasprak. She is a licensed architect in Illinois, as well as a LEED accredited profe...
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186 | Strategic, Data-Driven Interior Design with Liat Siegel from 2018-10-31T19:20:52
Liat Siegel is Owner/Founder of Hadar Interiors Inc., a fearless mother of 5 and a trailblazing entrepreneur. She works with businesses to brand their interiors and set themselves apart from the co...
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185 | Hampton by Hilton Enters Middle East Market with Shruti Gandhi Buckley from 2018-10-24T20:19:47
Shruti Gandhi Buckley is global head of Hampton by Hilton. In her role, Buckley is responsible for the overall brand strategy, which includes driving brand growth and development, diversifying and ...
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184 | The Superpower of Persuasion with Jeff Tippett from 2018-10-17T20:18:06
Known to many as Mr. Persuasion, Jeff Tippett is a subject matter expert on persuasive communications.
Speaking to international audiences through keynotes and seminars, Jeff helps attend...
183 | The Business Case for Improving Employee Engagement with Julia Felton from 2018-10-10T20:16:33
Julia Felton is the Founder of Business HorsePower, which delivers leadership and team development to CEO’s, entrepreneurs and executives.
Julia is a veteran of the hospitality industry h...
182 | Create a Meaning Statement and Share It ALL the Time with Jeffrey Davidson from 2018-10-03T20:15:24
Jeffrey Davidson is engaging, thought-provoking, and sometimes gets so excited you think he forgot to breathe. Jeffrey has been exploring the boundaries of world-class teams for over 20 years. As a...
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181 | Disruptive Force for Positive Change: Forging Future at CH&LA, AAHOA with Bijal Patel from 2018-09-26T20:14:04
Bijal Patel guides San Jose-based Coast Redwood Hospitality, which owns and operates a portfolio of multiple real estate and hotel projects. He is a third-generation hotelier who signed his first f...
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180 | Engineering Meaningful and Trusting Relationships with Nick Lawniczak from 2018-09-19T20:11:01
Nick Lawniczak has more than 10 years of experience specializing in the luxury hospitality market. Over the years, he’s worked on a wide array of projects ranging from residential remodels, note re...
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179 | Setting Your Hotel Apart from the Competition with Cynthia Bock from 2018-09-12T20:09:42
Cynthia Bock joined Waterton in 2010 and serves as senior vice president, business development for the hospitality platform. In this role, she is responsible for maintaining and expanding relations...
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178 | Connecting Travel Startup Founders, Investors and Corporations with John Matson from 2018-09-05T20:08:40
John Matson is the Managing Director of Voyager HQ, a club bringing together startup founders, corporate partners, and investors in the travel, tourism, and hospitality industry. Since their start ...
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177 | The Hotel PMS: Past, Present and Future with Gary Gibb from 2018-08-29T20:07:32
Gary Gibb is Founder and President of AutoClerk, Inc. – a Northern California based software company that provides powerful hospitality technology solutions for independent properties, management c...
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176 | Make Smarter Pricing and Distribution Decisions with Gino Engels from 2018-08-22T20:06:22
Gino Engels is co-founder and CCO of OTA Insight, where he leads the delivery and continued development of OTA Insight’s dashboard and reporting capabilities to enable hoteliers to support a profit...
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175 | Show Me That You Know Me with Phil Rubin from 2018-08-15T20:04:56
A die-hard Saints fan, Phil knows a thing or two about loyalty. Over the course of his over 25-year career, he’s blended his education, experience and innovation to evolve the way businesses identi...
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174 | Use Microlearning to Solve Engagement and Performance Problems with Isaac Tolpin from 2018-08-08T20:03:52
Isaac is one of the founders of ConveYour.com, the #1 Microlearning platform for learner engagement.
He’s a tech entrepreneur and futurist at heart, on a mission to enable brands to align...
173 | Optimize Your Hotel Website to Convert with Chris Dayley from 2018-08-01T20:02:16
Chris is a digital marketing entrepreneur, speaker, and neuromarketer who gets excited about helping businesses learn what their users want on their website, using psychology based testing and anal...
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172 | This Unique Moment for Hotel Investors with Morgan Sickles from 2018-07-18T19:59:42
Morgan Sickles is a senior vice president of Aries Conlon Capital’s originations and business development team. He specializes in arranging high-leverage, non-recourse, bridge and permanent loans w...
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171 | The Engine that Drives the Hotel with Stan Turkel from 2018-07-11T19:57:37
Stanley Turkel is a recognized authority in the hotel industry. He operates his consulting practice serving as an expert witness in hotel-related cases and providing franchise consultation and asse...
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170 | Why Digital Knowledge Management Matters to Hotels with Rev Ciancio from 2018-07-04T19:56:23
David “Rev” Ciancio serves as Director, Industry Insights for Yext, where he works to ensure customer success as they deploy the Yext Knowledge Engine on behalf of their businesses. Over his 20+ ye...
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169 | Leading from the Front with Damian ten Bohmer from 2018-06-27T19:54:40
Damian ten Bohmer currently serves as IHG Senior Director of Commercial for the Middle East. He possesses a proven track-record of success in on-property, regional sales, marketing, brand managemen...
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168 | Reducing the Risks of GDPR with Brian Dass from 2018-06-20T19:53:10
Caveau co-founder and CEO, Brian Dass, is a highly accomplished travel executive and entrepreneur widely recognized as one of the leading pioneers in the hospitality e-commerce and digital reservat...
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167 | Why You DON’T Want Money with Andrew Gardella from 2018-06-13T19:51:47
Andrew Gardella is chiropractor who has worked as an Access Consciousness facilitator since 2011. He graduated from school Magna Cum Lade with BAs in Biology, Psychology, Cognitive Science and then...
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166 | Create a Moment of Truth with Quentin McElveen from 2018-06-06T19:50:43
Quentin McElveen is a graduate of the University of South Carolina, and holds a B.S. degree in Hospitality Management. He is a passionate Hotel Operations Manager who has excelled in several positi...
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165 | Monetize Room Downtime and Improve Guest Experiences with Yannis Moati from 2018-05-30T19:48:36
Yannis Moati is CEO & Founder of Hotels By Day, the premier provider of day-stay hotel spaces in the United States.
Yannis has nearly two decades of experience in travel, from guiding...
164 | If You See Something, Say Something with Mick McKeown from 2018-05-23T19:47:20
Michael (Mick) McKeown is the Executive Director of the Homeland Security Advisory Council (HSAC) and Campaigns at the U.S. Department of Homeland Security. He brought over fifteen years of experti...
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163 | 14 Ways to Boost Hotel Revenue and Profits with Rob Russell from 2018-05-16T19:45:59
Robert Russell has been an innovative leader in digital, social and mobile marketing for over 20 years. He has worked with major global brands and smaller companies in almost every aspect of digita...
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162 | Helping Hoteliers Make Better Tech Decisions with Jordan Hollander from 2018-05-09T19:44:55
Jordan Hollander is the co-founder of Hotel Tech Report, the premier global research platform for hotel technology. He was previously on the Global Partnerships team at Starwood Hotels & Resort...
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161 | Going from Zero to Speech with Jeff Craven from 2018-05-02T19:43:01
Jeff Craven is a self-described copywriter, speechwriter and presentation whisperer. He is the President of Thoughtcraft LLC, a communications company that serves senior executives, consultants and...
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160 | Sales-Focused Live Chat and Messaging with Chris Douglas and Michael Foltz from 2018-04-25T19:41:46
Hoperator is a sales and messaging platform designed to help travel and hospitality businesses increase revenue, provide customer service and build guest intelligence by connecting with their poten...
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159 | The Power of a Tribe with Jon Albano from 2018-04-18T19:40:33
I just had the honor and privilege of speaking at the Vesta Hospitality Annual Meeting in San Diego, Calif.
Knowing that I’d be addressing their amazing team of GMs, Directors of Sales, a...
158 | 3 Key Elements to Being an Effective Leader with Gary Douglas from 2018-04-11T19:39:38
Gary Douglas is an investor, a business owner, and a multi-millionaire. He’s also a psychologist, and a sought-after international speaker who empowers people to know that they are the source for c...
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157 | Experiential, Boutique Hotel, Restaurant and Nightlife Brands with Jared Galbut from 2018-04-04T19:37:18
Jared Galbut serves as Managing Principal of Menin Hospitality, the Miami-based company known for its experiential, boutique hotel, restaurant and nightlife brands, including Mondrian South Beach, ...
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156 | Asset Protection for Real Estate Investors with Scott Smith from 2018-03-28T19:35:44
Scott Smith, Esq. is an experienced podcast guest, and owner of Royal Legal Solutions, Austin, TX, one of the top asset protection companies for real estate investors in the country. In order to de...
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155 | Modern Messaging for Hotel Teams and Guests with Sudheer Thakur from 2018-03-21T18:34:39
Sudheer Thakur is the founder and CEO of HelloShift, an integrated messaging platform for hotel teams, managers, guests, and website visitors. Prior to HelloShift, Sudheer worked for Oracle and was...
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154 | Inside the Award Winning Hotel Emma with Jamie Fox from 2018-03-14T18:33:20
Jamie Fox is a Rooms executive with more than 20 years of hospitality experience, and 10 years leading hotel Rooms Division operations at 4-Diamond rated resorts. Jamie currently serves as Director...
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153 | You Don’t Need a Title to Be a Leader with Mark Sanborn from 2018-03-07T19:32:12
Mark Sanborn, CSP, CPAE, is president of Sanborn & Associates, Inc., an idea studio dedicated to developing leaders in business and in life. Mark is an international bestselling author and note...
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152 | Total Revenue Management with Lily Mockerman from 2018-02-28T19:31:12
Lily Mockerman is Founder, President and CEO of Total Customized Revenue Management.
Lily is a dedicated and passionate leader in the Revenue Management Field with well-honed analytical s...
151 | Online Influencer Booking, Campaign and Relationship Management with David Gabriele from 2018-02-21T19:29:51
Technology entrepreneur David Gabriele is Founder and CEO of Swayy, the world’s leading Influencer booking and campaign management website in the hospitality industry.
Swayy changes the w...
150 | Real-time Integrated Communications for Hotel Operations with Adria Levtchenko from 2018-02-14T19:27:59
Hotel technology entrepreneur Adria Levtchenko is CEO and Co-Founder of PurpleCloud Technologies, whose flagship product, Cielo, is a software platform that provides real-time access to data and an...
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149 | Get More Bookings with Less Effort with Lynan Saperstein from 2018-02-07T19:26:49
Luxury marketing strategist, Lynan Saperstein guides boutique hotels and resorts to get more bookings and generate more revenue with less effort in less than 3 months by catapulting client’s ideas ...
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148 | Growing Sales and Developing Sales Teams with Rachel Sheerin from 2018-01-31T19:25:02
Rachel Sheerin is a public speaker and sales coach focused on helping hospitality professionals grow sales and enjoy their success. Training hotel, wedding, event and facilities teams all over the ...
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147 | Mobile Keyless Entry and Remote Check-In with TJ Person from 2018-01-24T19:23:42
As CEO and founder, TJ Person made OpenKey the leader in universal mobile key access technology. With more than 17 years of experience in technology, business management and marketing, TJ knows wha...
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146 | Right Riches for You with Laleh Hancock from 2018-01-17T19:22:32
Laleh Hancock is a transformational facilitator and business coach with more than 25 years of experience building companies and individuals that win. Whether partnering with a Fortune 500 company o...
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145 | Proactive Strategies for Service and Sales with Hospitality Instructor Keely Law from 2018-01-10T19:21:38
Keely Law is Sales Manager for the Marriott Shoals Hotel and Spa in Florence, Alabama, and she has been part of the hospitality network for over 15 years. She is passionate about women’s empowermen...
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144 | As You Think, So Shall You Be with Snay Patel from 2018-01-03T19:19:53
Snay Patel is a 2nd generation hotelier born and raised in Los Angeles, California. His parents purchased a small 15 room Motel soon after immigrating to America, and he grew up living on property ...
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143 | Artificial Intelligence for Labor Management with Nigel Beck from 2017-12-27T19:18:22
Nigel is CEO and Founder of When Labs: artificial intelligence for augmenting management, driving compliance, employee engagement, retention, and productivity.
Nigel’s passion for HR and ...
142 | How to Increase Repeat Bookings and Drive Direct Revenue with Marc and Erica from 2017-12-20T19:17:03
Marc Heyneker is the co-founder and CEO of Revinate, the leading hospitality SaaS company that helps hoteliers drive more direct revenue and deliver exceptional guest experiences.
Since b...
141 | Upping Your F&B Game with Keith Halfmann from 2017-12-13T19:14:05
Keith is an award winning hospitality executive specializing in all phases of hotel and restaurant development from concept creation through opening. Having developed over 10 highly successful bar...
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140 | Crazy Hotel Stories by Industry Professionals from 2017-12-06T14:13:06
Today’s show is going to be a little different.
Several weeks ago, I reached out to my email list to ask industry folks to share a crazy hotel story. I’m sure most of us have dozens. Some...
139 | Engage Your Guests in Real Time Using Artificial Intelligence with Raj Singh from 2017-11-29T19:12:05
Raj Singh is a Product Design expert from a family of hoteliers, and CEO at Go Moment, a company dedicated to making customer service instant. Go Moment’s Ivy is the world’s leading automated custo...
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138 | The Business Case for Case Goods Refinishing with Robert Wallis from 2017-11-22T19:10:55
Robert Wallis is Director of Sales and Operations at Case Goods Refinishing. He came from a family of academics, but 25 years ago, after completing a master’s degree, he realized his passion was no...
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137 | Hotel Fire Safety and Prevention with Buddy Dewar from 2017-11-15T19:09:15
Buddy is the former Director of Florida’s State Fire Marshal’s Office and is internationally known as a fire safety expert. He earned a BA in Economics from Florida Atlantic University, and a MBA f...
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136 | Escaping the Hilton Sonoma Fire with Jon Petz from 2017-11-08T19:07:34
Jon is a motivational keynote speaker who works with organizations who want to create a culture of peak performance backed by purpose and passion. As an opening Keynote speaker, closing keynote spe...
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135 | Hospitality Recruiting Best Practices with John Carpenter from 2017-11-01T18:06:31
John Carpenter has been in recruiting for 7 years, two years of recruiting semi-pro/college basketball players, and 5 years in the hospitality industry. He currently serves as Hotel Division Execut...
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134 | The Trap of Success with Gene Hammett from 2017-10-25T19:05:22
Gene Hammett works with companies to discover new strategies for growth. From small businesses to large corporations, he presents his ideas on becoming THE choice, not a choice, and unleashing the ...
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133 | GDPR Compliance with HFTP COO Lucinda Hart from 2017-10-11T19:04:13
Lucinda Hart, CAE, MBA, has over 22 years of association management and customer service experience in the areas of human resources, certification, membership, chapter relations, conferences/trade ...
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132 | Practical Hospitality Consulting for Today’s Hotelier with Chip Elbers from 2017-10-04T19:02:36
Chip is a hospitality veteran and he’s been serving the industry for more than 30 years. He’s done it all – from washing dishes, to the front desk, Assistant GM, General Manager, Sales Manager, COO...
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131 | Let’s Rock the Hotel with Holly Arora from 2017-09-27T19:00:03
Born and raised in Rhode Island, Holly began her hospitality journey at the age of 13 as a housekeeper. Like many hoteliers, she slowly worked her way up through the ranks. By the age of 30, she wa...
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130 | Hotel Safety and Security with Bill Frye from 2017-09-20T09:50:15
William D. Frye, Ph.D., CHE, CHO, CHIA is an Associate Professor and Program Coordinator at Niagara University’s College of Hospitality and Tourism Management and a doctoral graduate from the Schoo...
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129 | Improving Communication for Every Single Employee with Corey McCarthy from 2017-09-13T09:47:28
Corey McCarthy is VP of Marketing for the digital workplace app Beekeeper, and she has nearly twenty years of experience in the hospitality industry. Serving as the Associate Publisher of Lodging H...
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128 | Leadership and Service Go Hand In Hand with Roger Miller from 2017-09-06T09:45:48
As a multi-unit hospitality veteran of 30+ years, Roger Miller has established himself as one of the hotel industry’s leading sales and marketing technical advisors who offers results-driven, sales...
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127 | If You Don’t Invest in Your Employees, Your Competition Will with Kayla Barrett Curry from 2017-08-30T09:43:56
Kayla Barrett Curry is President of Organization Impact, LLC and is a member of the Society of Human Resources Management, American Society of Training and Development, Phi Kappa Phi Honor Society,...
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126 | Achieving Extreme Focus with Mental Performance Coach Dave Austin from 2017-08-23T09:41:17
Dave Austin is Founder of Extreme Focus and Co-Author of the international best-selling book, “Be A Beast: Unleash Your Animal Instincts for Performance Driven Results.”
Dave brings out t...
125 | 7 Steps to Transform Your Customer Experience Micro-Moments with Tony Bodoh from 2017-08-16T09:39:48
Tony is a #1 best-selling author, international speaker and the founder or co-founder of five companies ranging from customer experience consulting to small business training to television producti...
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124 | A New Generation of Lifestyle Hostels with Rafael Museri from 2017-08-09T09:37:38
Rafael Museri has over fifteen years of experience in international real estate development. Eight years ago, Rafael moved from Tel Aviv to Panama City, Panama. In 2008, he founded the Dekel Group ...
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123 | Hospitality Internships from the Students’ Perspective from 2017-08-02T09:35:07
Last month, I featured Ron Whitfield and Dr. Kate Price-Howard, and we took a deep dive into How to Create an Awesome Internship Program. Listen
122 | ‘5-Star Mentality’ for a 3-Star Brand with Suresh Chawla from 2017-07-26T09:32:33
Suresh Chawla was born in Burlington, Ontario, Canada, and moved with his parents (Dr. and Mrs. V.K. Chawla) and brother Dinesh to America in 1977.
He has worked with Chawla Hotels since ...
121 | An American Idea with Trump Hotels CEO Eric Danziger from 2017-07-19T09:30:19
Eric Danziger is the chief executive officer of Trump Hotels, the world-renowned luxury hotel brand and management company, and is responsible for the strategic direction, growth and performance of...
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120 | A Look Inside JD Power’s 2017 North American Hotel Study with Rick Garlick from 2017-07-12T09:28
Dr. Rick Garlick is the Global Travel and Hospitality Practice Lead at J.D. Power. He is responsible for providing industry thought leadership to the company’s clients in the hotel, destination, re...
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119 | How to Create an Awesome Internship Program with Ron and Kate from 2017-07-05T09:25:23
Ron Whitfield and Listen
118 | Generate More Revenue Through Tours and Activities with Greg Fisher from 2017-06-28T09:23:19
Greg Fisher is CEO and co-founder of TripShock, an activities and tours OTA based out of Santa Rosa Beach, FL.
Managing a high volume Destin hotel allowed Greg to focus on Customer Servic...
117 | Practical Hospitality Sustainability with Aurora Dawn Benton from 2017-06-21T09:21:29
Dr. Aurora Dawn Benton (formerly Reinke) is a passionate and dynamic speaker and consultant who specializes in sustainability for the hospitality industry. Aurora launched Astrapto LLC to help owne...
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116 | Take Ownership of Your Business with Kelly Harvel from 2017-06-14T09:18:56
Kelly Harvel, CHA is a life long hospitality professional with experience in all levels of the lodging industry, from local operation to national branding. He currently serves as President/COO of V...
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115 | Create More Human Digital Relationships to Drive Direct Bookings with Hannah Béraud-Hindi from 2017-06-07T09:16:45
Hannah is the founder & Chief Emotionist(e) Officer at Hannah Béraud Digital Communications. She helps hotels, restaurants and travel companies create more human digital relationships to drive ...
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114 | What You Need to Know About Hotel Data Security with David Durko from 2017-05-31T08:53:12
David Durko is Founder, CEO and Chief Compliance Officer of Security Validation, the Hospitality Industry’s leading Managed Security Provider.
Prior to founding Security Validation, David...
113 | The Impact of Extraordinary Talent and a Compelling Culture with Dee Ann Turner from 2017-05-24T08:51:23
Dee Ann is a business leader, best-selling author and speaker. She started her career at Chick-fil-A in 1985 as an administrator in the Human Resources department. Selected as Chick-fil-A’s first f...
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112 | Connecting with Your Team, Empowering Women and Mountain Climbing with Lina Patel from 2017-05-17T08:47:55
Lina Patel’s goal is to climb mountains and her passion is to serve.
Born and raised in India, Lina immigrated to the United States in the early 80’s with her parents. She grew up working...
111 | Profit from Guest Intelligence with RJ Friedlander from 2017-05-10T08:46:20
RJ Friedlander is the Founder & CEO of ReviewPro, the world leader in Guest Intelligence for the hotel industry. He recently negotiated the sale of ReviewPro to Shiji Group, a publicly traded c...
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110 | Communicate Your Mission and Vision from Day One with Paul Ingebretsen from 2017-05-03T08:44:51
Paul H. Ingebretsen is a paragon of the hospitality industry. Through a career spanning four decades mostly in Latin America, he rose through the corporate ranks from Dishwasher to President. Iconi...
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