Podcasts by The Loyalty Minute

Episode 75 - (Interview) With CJ Ramirez - SVP of Marketing for Dog Haus from 2020-07-17T16:30:57

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with CJ Ramirez the SVP of Marketing at Dog Haus.

The Haus in Dog ...

Episode 74 - (Interview) With Mark Johnson - CEO & CMO of Loyalty 360 from 2020-07-01T12:48:11

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Mark Johnson. Mark is the CEO and CMO of Loyalty 360. Loyalty 360 is...

Episode 72 - (Interview) With Prateek Dayal Chief Strategy Officer of Aqilliz from 2020-06-13T13:23:33

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Prateek Dayal. Prateek is the Chief Strategy Officer at Aqilliz, a m...

Episode 71 – (Interview) With Bram Hechtkopf – CEO of Kobie Marketing from 2020-06-08T16:56:59

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Bram Hechtkopf.  Bram is the CEO of Kobie Mark...

Episode 70 - Sephora Updates Its Beauty Insider Loyalty Program from 2020-06-05T19:24:50

Welcome Loyal listeners to episode 70 of the loyalty minute.  Today we’re going to be talking about what Sephora has done to update its Beauty Insider loyalty program.

It actually jo...

Episode 69 - (Interview) With Michael Huard, A Content Marketing Manager At Iterable from 2020-05-21T14:01:15

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Michael Huard. Michael is a Content Marketing Manager at Iterable, a...

Episode 68 - (Interview) With Maraina Ruppert - Manager of Loyalty Marketing for Choice Hotels from 2020-05-14T14:53:35

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Maraina Ruppert, The Manager of Loyalty Marketing for Choice Hotels....

Episode 67 - (Interview) With Dr Jodi Berg President and CEO of Vitamix from 2020-04-30T17:33:01

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Dr. Jodi Berg, President and CEO of Vitamix.

Welcome to the s...

Episode 66 - (Interview) With Drew Howell, VP of Brand Solutions and Alliances at Bumped from 2020-04-24T14:23:01

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Drew Howell. A customer experience and loyalty innovator who current...

Episode 65 - (Interview) With Richard Jones - CMO of Cheetah Digital from 2020-04-14T13:57:53

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Richard Jones, the CMO of Cheetah Digital

Welcome to the show...

Episode 64 - (Interview) With Luke Peters - CEO of NewAir from 2020-04-09T14:12:24

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am excited to chat with Luke Peters who he is the CEO is NewAir, a B2C Internet retailer, an...

Episode 63 - (Interview) With Don Fox - CEO of Firehouse Subs from 2020-04-02T12:49:59

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am eager to chat with Don Fox, the CEO of Firehouse Subs & Two Time Author of Patton's V...

Episode 62 - Interview with Nicola Buck and Adam Glauberman of BP from 2020-03-31T13:17:08

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am eager to chat with the Nicola Buck and Adam Glauberman who are with BP (that’s British Pe...

Episode 61 - What Some Companies Are Doing To Help During The COVID-19 Pandemic from 2020-03-30T18:44:25

Welcome Loyal listeners to episode 61 of the loyalty minute.  Today we’re going to be talking about what some companies are doing to help those affected during the COVID-19 pandemic.

Episode 60 - 5 Loyalty Program Metrics That Matter from 2020-03-27T20:49:03

Welcome Loyal listeners to episode 60 of the loyalty minute.  Today we’re going to be talking about 5 Loyalty Program Metrics That Matter.

This article was written by Brittney Brown,...

Episode 59 - Loyalty from Franchisor to Franchisee from 2020-03-24T21:19:26

Welcome Loyal listeners to episode 59 of the loyalty minute.  Today we’re going to be talking about A different type of loyalty, the loyalty a brand or franchisor has with its franchisees.<...

Episode 58 - (Interview) With Carol Smith - Loyalty Manager at IKEA Memphis from 2020-03-20T13:11:12

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am eager to chat with the Loyalty Manager for IKEA Memphis, Carol Smith

Welcome to th...

Episode 57 - 3 Signs Your Brand Isn't Telling a Winning Story (and How to Fix Things) from 2020-03-19T21:22:51

Welcome Loyal listeners to episode 57 of the loyalty minute.  Today we’re going to be talking about 3 Signs Your Brand Isn't Telling a Winning Story (and How to Fix Things)

This was ...

Episode 56 - Interview With Jeff Mabe - Director of Loyalty Programs at Boingo from 2020-03-12T12:53:07

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am eager to chat with the Director of Loyalty Programs at Boingo, Jeff Mabe. In past episode...

Episode 55 - Leveraging Connection and Progress to Become a Go-To Brand from 2020-03-11T17:11:36

Welcome Loyal listeners in today’s episode of the loyalty minute we’re going to be talking about Leveraging Connection And Progress To Become A Go-To Brand Like Amazon, Harley-Davidson And South...

Episode 54 - (Interview) With Andy Lowenthal - Customer Loyalty Director at FranklinCovey from 2020-03-10T16:23:17

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am eager to chat with our special guest Andy Lowenthal who is the Customer Loyalty Director ...

Episode 53 - The Failure To Communicate from 2020-03-09T22:32:15

What we have here, is failure to communicate.

That is one of my favorite lines from any movie.  That movie of course is Cool Hand Luke.  And if you’ve never seen it, please stop...

Episode 52 - How Life Insurers Can Boost Customer Numbers And Loyalty With Gamification And Rewards from 2020-03-05T21:02:17

Welcome Loyal listeners in today’s episode of the loyalty minute we’re going to be talking about how Life insurers can boost customer numbers and loyalty with gamification and rewards.

An...

Episode 51 - Can Loyalty Programs Remain Viable In A Cookie-less Era from 2020-03-04T23:45:04

Welcome Loyal listeners in today’s episode of the loyalty minute we’re going to be talking about how loyalty programs can remain viable in a cookie-less era?

A Listen

Episode 50 - How To Distinguish Transactional Customer Relationship From An Emotional One from 2020-03-02T15:14:20

Welcome Loyal listeners in today’s episode of the loyalty minute we’re going to be talking about How you distinguish a transactional relationship from an emotional one?

In a report titled...

Episode 48 - Subscription Based Loyalty Secrets From Uber, Lyft, BarkBox and More from 2020-02-27T18:05:39

Welcome Loyal listeners in today’s episode of the loyalty minute we’re going to be talking about the subscription based model of customer loyalty.

Of course everyone knows about Amazon Pr...

Episode 47 - (Interview) With Sean Donnelly - Loyalty Consultant - Fivestars from 2020-02-27T14:59:48

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am eager to chat with our special guest Sean Donnelly,  Sean is a full time loyalty con...

Episode 45 - Trevor Hadick - Loyalty Manager - Spirit Airlines from 2020-02-26T17:29:43

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am eager to chat with our special guest Trevor Hadick. Trevor is a data driven marketer who ...

Episode 46 - Quality Vs. Price In Retaining Loyal Customers from 2020-02-25T16:37

Welcome Loyal listeners in today’s episode of the loyalty minute we’re going to be talking about Quality vs. Price in retaining loyal customers.

Quality is becoming more important than pr...

Episode 44 - How to Beat 50% of Your Competitors in the Customer Loyalty Arena from 2020-02-24T15:12:35

Welcome Loyal listeners in today’s episode of the loyalty minute we’re going to be talking about how to beat 50% of your competitors in the customer loyalty arena

We now have enormous acc...

Episode 43 - How To Create A Customer Loyalty Program For Your Business from 2020-02-21T16:44:42

Welcome Loyal listeners in today’s episode of the loyalty minute we’re going to be talking about how to create a customer loyalty program for your business...

It’s one of the most cited s...

Episode 42 - What Gen Z Shoppers Really Want from 2020-02-20T14:05:26

Welcome Loyal listeners in today’s episode of the loyalty minute we’re going to be talking about What Gen Z shoppers really want.

In a global study co-sponsored by the IBM Institute of Bu...

Episode 41 - The Top Three Mistakes Companies Make With Their Loyalty Program from 2020-02-19T17:28:01

Welcome Loyal listeners in today’s episode of the loyalty minute we’re going to be talking about the top three mistakes companies make with their rewards program.

First off, there is a di...

Episode 40 - The Hoops Customers Jump Through For Loyalty from 2020-02-18T14:01:30

Welcome Loyal listeners in today’s episode of the loyalty minute we’re going to be talking about in interesting article by Courtney Jespersen of NerdWallet called Millennial Money: Make Your Bra...

Episode 39 - Mining Your Customer Data For Increasing Loyalty from 2020-02-14T14:24:46

Welcome Loyal listeners in today’s episode of the loyalty minute we’re going to be talking about mining your customer data to improve loyalty.

Equipped with loyalty programs, convenience ...

Episode 38 - Superstitions and Pavlovs Dog from 2020-02-13T15:11:35

Welcome loyal listeners and today's episode and I started to think what does it really seem like to be superstitious am I superstitious then I thought what is really superstition mean in an esse...

Episode 37 - The Rise of Experiential Marketing And What It Means To Your Brand from 2020-02-12T18:39:01

Welcome Loyal listeners in today’s episode of the loyalty minute we’re going to be talking about Experiential Marketing and what it means to your brand.

If you’ve been watching the market...

Episode 36 - Live Chat and Chatbots Overtake Email For Retail Communications from 2020-02-11T13:36:45

Welcome Loyal listeners in today’s episode of the loyalty minute we’re going to be talking about live chat and chatbots overtaking email for retail communications, and its effect on customer and...

Episode 35 - (Interview) with Tom Schwab - Founder and CEO of Interview Valet from 2020-02-10T20:10:57

Welcome loyal listeners to another episode of The Loyalty Minute, I’m your host Rob Gallo and today I am eager to chat with our special guest Tom Schwab - Founder & Chief Evangelist Officer ...

Episode 34 - The 800 Pound Gorilla In The Loyalty Space from 2020-02-06T22:22:55

Welcome Loyal listeners in today’s episode of the loyalty minute we’re going to be talking about The 800-pound gorilla in the Loyalty program space, and that company is called Google.

As ...

Episode 33 - What Customer And Brand Loyalty Mean To A Company's Valuation from 2020-02-05T20:09:57

Welcome Loyal listeners in today’s episode of the loyalty minute we’re going to be talking about what brand and customer loyalty mean to a company’s valuation.  In a nutshell it comes down ...

Episode 32- Protecting Your Loyalty Program From Fraud from 2020-02-04T20:40:53

Welcome Loyal listeners in today’s episode of the loyalty minute, we’re going to be talking about loyalty program fraud.  Now we're not talking about someone coming in to steal your points,...

Episode 31 - God Gave You Two Ears And One Mouth Use Them In That Ratio from 2020-02-03T18:01:36

Welcome Loyal listeners to today’s episode of the loyalty minute… Nothing can make your heart drop faster than feeling like you just lost a loyal customer.  But just because a customer is u...

Episode 30 - (Interview) With Matt Barnett CEO of Bonjoro from 2020-01-30T23:07:05

In this episode we talk with Matt Barnett who is Papa Bear, CEO and head of product at Bonjoro, a 1-1 personalized video messaging platform changing the way companies build long term loyalty wit...

Episode 29 - Merkle and Levo Report Uncovering Buying Behaviors and Purchasing Power of Millennial Women from 2020-01-30T22:19:42

Welcome Loyal listeners in to today’s episode of the loyalty minute we’re going to be looking at the Merkle Report Uncovering Buying Behaviors and Purchasing Power of Millennial Women.  The...

Episode 28 - Bond Brand Loyalty Report from 2020-01-29T16:32:56

Welcome Loyal listeners in to today’s episode of the loyalty minute we’re going to be looking at how Loyalty programs are another great way to create long-term relationships and boost sales. Acc...

Episode 27 - Oracle Retail Topography Study of 15500 Consumers from 2020-01-28T14:13:39

Welcome Loyal listeners in to today’s episode of the loyalty minute we’re going to be looking at Oracle Retail Topography Study which Asks 15,500 Consumers About Views on Privacy and Personaliza...

Episode 26 - (Interview) With On-Demand CFO Ken Wentworth from 2020-01-27T23:02:18

In this episode, the On-Demand CFO Ken Wentworth talks about brand and customer loyalty in the every day lives of his clients, and share personal stories about what drives brand loyalty as a per...

Episode 25 - Euclid Survey and Research - Evolution of Retail, The Brand Perception Effect from 2020-01-24T16:30:23

Welcome Loyal listeners in to today’s episode of the loyalty minute we’re going to be looking at Euclid’s survey and report called, Evolution of Retail: The Brand Perception Effect.

Eucli...

Episode 24 - How To Make Great Loyalty Program Even Better? Sephora Has The Answers from 2020-01-23T18:26:38

Welcome Loyal listeners in to today’s episode of the loyalty minute we’re going to be looking at what makes the Sephora loyalty program one of the top loyalty programs in the retail space.

Episode 23 - How Personalization Can Enhance The Relationship Between The Brand And The Customer from 2020-01-22T18:25:56

Welcome Loyal listeners in to today’s episode of the loyalty minute we’re going to be looking at The Epsilon customer loyalty research study conducted along with GBH Insights into how personaliz...

Episode 22 - PwC International Customer Loyalty Survey from 2020-01-21T13:53:12

Welcome Loyal listeners in to today’s episode of the loyalty minute we’re going to be looking at PwC international survey of 15,000 consumers across 12 countries including the US, UK focused aro...

Episode 21 - (Interview) New Conversational Style Customer Loyalty Podcast with Rob Gallo from 2020-01-20T18:31:24

Welcome Loyal listeners to today’s episode of the loyalty minute.  I’m your host Rob Gallo, and For the past few months I have been producing short one or two minute daily podcast h...