Podcasts by UIE.fm Master Feed
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Further podcasts by Jared Spool and many others
Podcast on the topic Technologie
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Jeff Gothelf & Josh Seiden’s “Sense & Respond” from 2017-10-04T10:26
Traditional marketing and communications often take the form of a one-way conversation. Things are put out into the market and it generally ends there. With the emergence of social media, a two-way...
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The Tension of Art and Science When Communicating Complex User Research from 2017-09-28T09:37
Art versus Science is the quintessential Left Brain/Right Brain cage match. But in reality, math factors into great works of art as much as developing a treatment plan for a patient could be consid...
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More Human than Human?: Designing a Conversational UI from 2017-09-20T12:16
You can draw a direct line in the UX family tree from User Experience Design back to Human Computer Interaction. What if we could make the “computer” aspect of that interaction, feel less like a ma...
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About Face: How About.com Changed its Design Process and became Dotdash from 2017-09-07T11:22
According to Heraclitus, the only thing that remains constant is change. The internet itself has evolved exponentially over a relatively short amount of time. Few relics from the early days of the ...
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Brett Harned’s “Project Management for Humans” from 2017-08-23T10:24
Project management encompasses an important set of skills, such as communication, planning, and forecasting. But does someone need the title of project manager to actually do the work? In Brett Ha...
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Systems and Stages: Building a Design System and a Systems Team from 2017-08-11T11:00
Design systems can organize and clarify a team’s design practice. Made of patterns and component libraries, they add a level of cohesion across designs. This, of course, can only occur once you hav...
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Narrative Virality: Changing Course from a Simple Story from 2017-08-03T12:18
Storytelling is an essential form of human communication. You likely have a favorite story, something really memorable. The more that story is told and retold, the further it travels and the more i...
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Kevin Hoffman’s “Meeting Design for Managers, Makers, and Everyone” from 2017-07-28T09:53
There’s a stigma surrounding meetings. They’re often seen as unproductive wastes of time. But in Kevin Hoffman’s view, meetings are actually a design problem. In his upcoming book, Meeting Design f...
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Empathy as a Service: Applying Service Design to the Homelessness Issue from 2017-07-20T09:52
Empathy. It’s an unavoidable word in the world of user experience design. Too often it is applied to designs in too narrow a fashion. Your empathy should come from the problem your design is solvin...
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Getting a Clue: Journey Mapping and the Rashomon Effect from 2017-06-23T12:14
We often talk in terms of silos in organizations, where information isn’t readily shared and communication leaves something to be desired. Another way to think of a team who is heads-down working o...
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Sticky Situations and Unexpected Solutions — Lean UX Outside the Lab from 2017-06-08T01:38
Sometimes, the world of user experience design requires creative solutions. There are numerous methodologies and an even greater number of myths about where and when they are supposed to be used. L...
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Spirits, Claws, and Analytics — A study in superstition and science from 2017-05-15T01:15
Much like superstition, something that is believed to be an important metric may not apply to the reality of your product or service’s experience. Understanding the behavior of your users, introduc...
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Redesigning an Enterprise App to Battle the Clutter Tax from 2017-04-05T03:10
If we keep adding functionality, we start to clutter our enterprise application’s design. That clutter can create a substantial burden on the user while obscuring the functionality we want them to ...
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The Right Way to Train the Wrong Way to Research - UI Conference Podcast from 2016-08-12T03:32
When we’re training teams on our design methods, what we perceive as ‘proper’ may in fact become a hindrance. Our dogmatic approach to our processes may prevent people from ever employing the techn...
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Amy Jo Kim - Turbocharge Your Product Design with Game Thinking Live! from 2016-07-06T11:43
You’ve got a groundbreakingly innovative product idea, and you’ve assembled a crack team of designers. You know exactly what you want to do, but you’re unsure of how to do it. Without a framework t...
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Chris Risdon - Shaping Behavior, by Design Live! from 2016-06-30T11:38
Mobile, ambient technology, and connected devices are about mediating people’s behavior in their environments. Uncovering the whys and hows that drive behavior takes empathy, hours of observation, ...
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Marc Rettig - Change the Story—and the Conversation Live! from 2016-06-16T10:25
Design leaders are unsung revolutionaries. They’re often at the forefront of culture change, advocating for a new conversation about creativity and quality. The old one involved meetings, presentat...
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Dan Saffer - Practical Creativity Live! from 2016-06-10T11:09
Creativity isn’t just about expressing yourself. It’s also about solving problems by putting disparate pieces together to form a new, unique whole. Practical Creativity fuels the everyday work and ...
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Hagan Rivers - Crushing Enterprise App Navigation Issues Live! from 2016-06-01T02:42
The only job of application navigation is to get users to the right screen. Ideally, all of your users should find what they need in 10 seconds or less, and with only a few clicks. But many enterpr...
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Jared Spool - Beyond the UX Tipping Point Live! from 2016-05-26T01:14
For the longest time, making a great experience for the user was a business-strategy luxury item. A great product only had to work and ship. A great experience was a nice-to-have, not a requirement...
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Richard Banfield - Your Product Idea is Great, But Who Cares? Live! from 2016-05-20T01:14
Products and service designers deal with complex design problems in equally complex markets. It’s hard to know which solutions are winners and which ones will fail. Fortunately, you can use simple ...
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It’s Safe to Say, I Don’t Know - UX Immersion: Interactions Podcast from 2016-03-18T11:19
Corporate life expects us to be experts, to know the answer to every question. We make “requirements”, which turn out to really be assumptions, but because we never call them assumptions, we never ...
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A Story Told About Story Listening - UX Immersion: Interactions Podcast from 2016-02-23T11:12
Storytelling is a powerful way to measure our understanding of our users and their experiences. But unfortunately, we don't always get the story right. User experience rests more on listening to wh...
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The Candidate Experience Is the Customer Experience from 2016-02-12T12:00
The challenges we have ahead require top talent to execute. Design leaders, who could lead our organizations to new heights, are a rare gem to find and recruit. A designed approach to hiring will c...
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“Organizational Becoming” Made Practical from 2016-02-05T12:00
Creating a culture of design is a special case of “organizational becoming,” touching teams, processes, and the delicate and difficult areas of culture and identity. Few of us feel equipped for suc...
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Building a Design Studio Culture within IBM from 2016-01-29T12:00
Adam Cutler explains how his team has built up the IBM Design organization, delivered a new design system, and created studios all over the world to tackle the world’s toughest enterprise user expe...
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Government’s Design Lessons from 2016-01-22T12:00
Dana Chisnell and Dean Logan discuss the unique challenges of bringing UX into the government sector and how some things they learned can benefit the private sector.
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Adding New Features Can Literally be a Game Changer - UX Immersion Podcast from 2016-01-21T03:56
When your user gets value from your design, they’ll likely make using it into a habit. They’ll keep coming back, forming more habits as they continue to get results. When we add new features, we of...
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Infusing MasterCard with UX from 2016-01-15T12:00
Karen Pascoe provides an example of what sweeping corporate change can look like when a company like MasterCard puts creativity, innovation, and its users at the top of its priority list.
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Designing a Global UX from 2016-01-08T12:00
Gina Villavicencio and James Nixon discuss Marriott’s efforts in ensuring their brand isn’t lost across cultures, and how the organization is shifting to a more global perspective and locale-specif...
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Navigation: Oh, The Places You Were Trying to Go - UX Immersion Podcast from 2016-01-05T01:18
There’s a saying that you can’t know where you are going unless you know where you come from. Designing navigation for enterprise applications is a journey unto itself. One that UX Immersion speake...
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Reinventing the PayPal.com Experience from 2016-01-01T12:00
Bill Scott examines what it took to win buy-in from executives, bolster communication, and push boundaries as he led a remarkable transformation in Paypal’s corporate structure.
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Time Traveling with Enterprise Applications - UX Immersion Podcast from 2015-12-17T03:09
Enterprise applications are massive, often unwieldy pieces of software. You get a sense they were never truly improved or updated, they just had a continuous string of features tacked on until it g...
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Infusing Design Into Our Organizations from 2015-12-07T03:18
Organizations need to approach every problem and decision from a design viewpoint. Jared connects the UX Advantage themes together to form a framework for how we tackle the amazing challenges ahead...
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Erika Hall - Cultivating Shared Understanding from Collaborative User Research from 2015-09-11T02:52
Traditionally, user research has taken on more of a scientific identity. You would do usability testing and research, take a ton of notes, and then compile all of your findings into a report. The e...
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Nathan Curtis - Building Scalable Design Systems and Style Guides from 2015-09-09T12:49
The expansion of the web past a desktop-based world into more of a multi-device ecosystem has caused organizations to re-evaluate almost everything they do. Style guides have had to grow to accommo...
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Jenn Lukas - Developing a Living Style Guide with CSS from 2015-09-01T09:53
The notion of being a “designer who can code” has been a prevalent topic in recent years. Delivering static PDFs and working in photoshop is seen as inefficient in some circles. Being able to creat...
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Kim Goodwin - Using Scenarios to Solve Problems from 2015-08-25T12:21
Understanding is what user experience as a field hinges upon. After all if you don’t understand how users are interacting with your product or service, you don’t know what to design for. But how, a...
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Marc Stickdorn - Service Design: Creating Delightful Cross-Channel Experiences from 2015-08-21T12:48
Service design seems to go by an increasing array of names: Customer Experience, Cross-Channel UX, or even just “design thinking.” In most cases, these terms describe a holistic approach to your us...
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Shifting To Continuous Deployment from 2015-08-03T02:02
The speed of Agile delivery fundamentally changes the work process and puts new demands on the design cycle. What happens when the notion of deadline dates is replaced with a continual stream of ex...
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Why Marc Rettig? from 2015-07-30T03:03
There are always burning questions about how to get organizations to be more design-centric and what better way to learn than from someone who has done it. Marc Rettig has been helping organization...
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Taking Advantage of Fear from 2015-07-28T01:32
The belief of public failure or marketplace irrelevance can drive an organization to change. How does a UX leader exploit this corporate fear? What transforms the momentum from fear into positive c...
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Steph Hay - Designing with a Content-First Approach from 2015-07-22T11:13
Usability in products and websites is what most organizations strive for. The more usable the product, the more likely that people will use it. Through research and testing, you can root out many i...
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Jeff Gothelf - Discover What Customers Really Want with Lean UX from 2015-07-17T12:21
When some people hear the term Lean UX, they dismiss it as simply a nouveau buzzword. There can be some confusion as to its relationship to Agile, both the methodology and the adjective. Some of th...
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Bruce McCarthy - UX and Product Roadmaps from 2015-07-08T10:36
Product Managers are responsible for the success of a product. As we’ve seen, UX is not misaligned with business goals, in fact it helps achieve those goals. If UX has become a necessity in terms o...
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Reinventing Corporate Structures from 2015-06-26T10:24
Traditional organizational silos are the nemesis of delivering great experiences. How do you scale multidisciplinary teams to enterprise size? Does a culture of design require a fundamental structu...
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Gaining Executive Support from 2015-06-19T10:54
Organizational change must be top down and bottom up. How do UX and design leaders influence the way executives make product and technology decisions? What defines true support as opposed to just l...
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Role of Outsiders from 2015-06-12T10:41
Does moving to a design-infused culture mean that outside agency support is no longer valuable? What need does an outside viewpoint fill for design-led organizations? Or are agencies shifting to be...
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Steve Fisher - Content Modelling for Responsive Projects from 2015-05-19T01:30
It’s no secret that the content on your site needs to adapt to a variety of viewing environments. Responsive and Adaptive Design have been wonderful for ensuring your design flows and displays appr...
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Inventing the Yes Lawyer and Restructuring Incentives and Rewards from 2015-05-12T12:22
What does it take to create a culture of design? How does putting user experience first change the way organizations work? Those are the questions being addressed at the UX Advantage conference. Ja...
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Rachel Nabors - Using Animation to Enhance Your UX from 2015-04-22T02:47
Animation in interfaces has traditionally been seen as purely decorative and unnecessary. There are real accessibility and usability concerns associated with a heavy reliance on Flash. Advances in ...
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Josh Seiden - Lean UX for Enterprise from 2015-03-11T10:13
With the widespread adoption of Agile development methods, Lean UX has grown in popularity in the user experience world. It’s built around small, collaborative, cross-functional teams and is an ext...
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Brad Frost - Building Responsive Interfaces From Atomic Elements from 2015-03-06T01:46
A website can be made up of relatively complex pieces. You have multiple pages, images, maybe some JavaScript, and it all needs to come together to create this larger experience. But as with things...
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Chris Risdon - Connecting with Customers through Experience Maps from 2015-03-04T10:17
A customer’s journey may begin on your website or maybe it begins in a physical retail location. But it more than likely won’t end there. Many organizations have a variety of touchpoints where thei...
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Theresa Neil - Designing Native Apps from 2015-03-03T10:47
Offering a mobile design is essential in today’s web. Having an app, however, can be a hotly contested issue. The cries of, “we need to be in the app store!” are heard coming from corner offices. W...
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Stephen Hay - Structured Content and Responsive Workflows from 2015-02-20T11:19
Responsive web design's combination of fluid grids and media queries has really changed the design and development process. It’s an elegant way to ensure that one set of code can display appropriat...
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Jason Grigsby - Real World Responsive Web Design from 2015-02-02T01:47
Media queries shape and form a web page to display on multiple screen sizes. That’s the core of responsive web design. Users can maintain the same level of experience that they get on the desktop e...
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Aaron Gustafson & Jenn Lukas - Cross-device Adaptive Design from 2015-01-26T11:49
Responsive web design is widely regarded as a must when designing for multiple devices. With just one code base, instead of multiple sites, you can more efficiently make use of your resources. But,...
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Researching Daily Life from 2015-01-23T12:18
Accessibility is often focused on how to design and build digital products or physical spaces. But understanding the people with disabilities who will use those products is just as important. Enter...
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Chris Risdon - Orchestrating Experiences for Complex Ecosystems from 2015-01-21T11:59
User experience, as it has come to be known and understood, is generally associated with the digital space. Designers and developers working in concert to make a site, app, or digital product more ...
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Brad Frost - Building Design Systems from Atomic Elements Live! from 2014-12-18T10:56
Have you seen style tiles, element collages, or pattern libraries? These are just a few examples of how designers are reacting to the explosion of devices and interface sizes. After all, thinking a...
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Cyd Harrell - Techniques for Mobile Research from 2014-12-17T10:28
The so called Digital Divide is increasingly being filled with mobile devices. Because of that, you need an understanding of how your designs are appearing and behaving on smaller screens. Cyd Harr...
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Luke Wroblewski - Mobile Behavior and Design Trends Live! from 2014-12-11T10:31
What’s going to make your whole company focus on mobile? How do people interact with their mobiles device? How can you design for this new reality and even create experiences that translate from mo...
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Jared Spool - How Do We Design Designers? Live! from 2014-11-21T09:47
Why don’t design students coming out of school know about responsive design or creating mobile apps? Why are our self-taught hackers and C.S. grads having a tough time keeping up with the pace of t...
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Cyd Harrell - Doing "Pocket Research" to Learn About Your Users’ Lives Live! from 2014-11-18T10:48
Mobile phones are like research platforms in our pockets. With the right strategy, we can quickly understand our users’ behavior, wherever they are. And given the ubiquity of mobile usage — even am...
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Nate Schutta - Choosing Which Mobile Experience to Build Live! from 2014-11-14T11:09
By now, companies know they need to be “on mobile.” But should that experience be a native app, a mobile web app, or something in between? The answer rarely is such a simple choice. And if you’ve e...
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Ben Callahan - Dissecting Design Live! from 2014-11-07T11:19
Many teams follow a linear design process with a big reveal—ta-da!—once the aesthetics, layout, and flow are “ready” for client feedback. Weeks later, the front-end developer enters to turn an appr...
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Aviva Rosenstein - Working with UX in an Agile Environment from 2014-10-16T02:46
Integrating UX into an Agile workflow has historically been a bit of a challenge. This could be due to a general lack of communication with the development team, or not feeling like the proper time...
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Accessible WordPress from 2014-10-08T11:29
WordPress powers over 25 million sites with more than 14 billion pages viewed each month, making it one of the most popular web publishing platforms. Imagine if every one of those sites was accessi...
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Jim Kalbach - Identifying a UX Design Strategy from 2014-09-19T10:04
The concept of strategy can be fuzzy at best. And the word strategy tends to hold a different meaning depending on who you’re talking to. Jim Kalbach says that strategy needs to show causality. He ...
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Bruce McCarthy - Product Management Meets UX from 2014-09-04T10:45
Product roadmaps are a useful tool for managers and the development they oversee. Usability testing and research informs user experience decisions. Both of these goals, in the end, benefit the user...
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Ben Callahan - Responsive Workflows: There’s No Perfect Process from 2014-08-29T10:58
The web is everywhere. It’s on our desks, in our pockets, and on screens of all sizes. The complexity involved with building a website grows with each new device it must support. This cross-platfor...
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HTML5 Accessibility from 2014-08-20T09:45
Web accessibility takes place on a foundation of technologies, the most common of which are developed and maintained by the Worldwide Web Consortium, or W3C. Its success is dependent on how well th...
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Kim Goodwin - Silo-busting, Scenario-driven Design from 2014-08-08T03:28
Lately, Jared Spool has been mulling over what he defines as deliverables and artifacts in the design process. The idea is that deliverables are more authoritative and complete, whereas artifacts a...
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Leah Buley - UX as a Team Sport from 2014-08-07T09:38
User experience is rarely something you do completely alone. Even if people on the team don’t necessarily focus on UX, they could be indirectly acting in favor of it. Sometimes it comes from a lack...
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Dan Saffer - Big Considerations from Microinteractions from 2014-08-01T10:01
User Experience is really all about delighting your users. You want them to accomplish tasks with ease and not encounter any roadblocks that are a direct result of your design. Many of the delightf...
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Stephen Anderson - Deciphering Data through Design from 2014-07-15T10:16
Oftentimes really simple changes can have dramatic effects on a user’s ability to interpret data. Stephen cites the many examples of designers taking stabs at airline boarding pass redesigns and th...
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Tim Brown - Helvetica is the Neue Black from 2014-07-02T10:46
When you break down written language, it’s really just a carefully crafted set of tiny symbols. It’s easy to dismiss these meticulous creations in daily life as simply, reading. The shape, readabil...
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Steph Hay - Content-first User Experience from 2014-06-24T10:29
In traditional website design and development it’s common to start with the design and add your content later in the process. You may even use “lorem ipsum” as a placeholder to know where the conte...
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Marc Stickdorn - Service Design Thinking from 2014-06-18T10:58
In the realm of user experience, disciplines and titles can take on different meanings. Determining buzzword jargon from actual, useful distinctions and processes is sometimes a bit tricky. The ter...
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Luke Wroblewski - Mobile as a Medium from 2014-06-02T10:52
Luke says it’s necessary to look at how your service or product is framed in the broader picture. Most are built upon tradition web structures, and then “mobilized” now that smartphones and tablet ...
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Josh Seiden - Hypothesis-based Design within Lean UX from 2014-05-21T10:30
In traditional development environments, requirements are what you base the project’s direction on. However, requirements assume that you know what you’re doing and why you’re building it. Substitu...
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Accessibility Research Methods from 2014-05-09T10:09
Accessibility research can help us better understand how people with disabilities use the web and what we in product design and development can do to make that experience more successful and enjoya...
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Ahava Leibtag - Content: Messaging and Marketing from 2014-04-18T10:05
The goal of any site is to have great, compelling content. But what constitutes great content? How is the success of a blog post or a video measured? How can you be sure the time and effort put int...
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Structured Negotiations from 2014-04-17T03:22
If you work in user experience or accessibility, you probably spend part of your time on advocacy–making the case for a new design idea or a new way of working. Lawsuits are the ultimate way to get...
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Discussing CVAA from 2014-04-04T10:15
If you work in media broadcasting or telecommunications you have probably heard of the U.S. legislation called CVAA, shorthand for the 21st Century Communications and Video Accessibility Act. This ...
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Accessibility Easy Checks from 2014-03-20T03:48
Sharron Rush heads the Easy Checks project at the Web Accessibility Initiative. These simple steps help you get an idea of whether a site meets some of the basics for good accessibility, without an...
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Introducing A Podcast for Everyone from 2014-03-06T08:51
In this premiere episode of A Podcast for Everyone, Sarah Horton and Whitney Quesenbery speak with UIE's Adam Churchill about the book that inspired the podcast, and give a preview of what they wil...
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Chris Farnum - Wireframing Strategies from 2014-03-04T10:38
The notion that “wireframes are dead” has been coming up every so often over the past few years. In truth, wireframes are still a valuable way for teams to communicate. Building up scenarios throug...
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Stephanie Lemieux - Using Taxonomy to Manage Content Sprawl from 2014-02-19T02:07
Ultimately, your content is the reason users visit your site. Taxonomy can build a structure underneath that content, making it much more dynamic. By employing a layer of taxonomy, your CMS can bet...
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Stephen Hay - Responsive Web Design Workflow from 2014-01-30T03:25
The web is no longer fixed width. Designs are more malleable than ever because of fluid grids, media queries, and everything else that comes with responsive web design. This makes using static phot...
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Brad Frost - Creating Responsive Interfaces from 2014-01-16T10:32
Frameworks and design patterns are no strangers in the world of web design. As responsive web design becomes common practice, making sure these templates work across every imaginable screen and dev...
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Jason Grigsby - Responsive Web Design with Mobile in Mind from 2014-01-07T10:47
With the mobile web, specifically m dot sites increasingly becoming a thing of the past, responsive web design has become common practice. The ability for your site to display across screen sizes a...
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Nate Schutta - Coding Mobile Prototypes from 2014-01-06T09:38
The “designer who can code” has been dubbed the elusive unicorn of the UX realm. But more important than being equally good at both skill sets is being able to communicate with the other side. If d...
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Aaron Gustafson - Designing Across Devices with Progressive Enhancement from 2013-12-30T09:34
Responsive web design seems to come up in every other discussion or article about UX these days. And rightfully so as it’s an elegant way to make sure your design adapts to the multitude of devices...
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Jeff Gothelf - Axe Requirements-driven Product Design Live! from 2013-12-18T11:15
There’s a traditional way of building a product. Normally there’s a huge time investment made as you come up with the idea, design, build and re-build until it’s released. At this point you’re hopi...
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Ben Callahan - Structuring Your Workflow for Responsive Web Design from 2013-12-17T09:55
As responsive web design becomes more prevalent, our approach to designing for the web is changing. With former assumptions, as dismissive as they may have been, that the web was a fixed width, it ...
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Dana Chisnell - Gaining Design Insights from Your Research Recruiting Process from 2013-12-12T11:12
Getting great participants for usability studies can provide invaluable insights for your design process. But if you aren’t doing your own recruiting, you could be missing out on additional importa...
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Karen McGrane - Mobile Strategies for Your Content from 2013-12-10T05:04
Ensuring that your site is responsive or adaptive is becoming essential to your mobile design strategy. With the plethora of devices available, users want to be able to access your site on whicheve...
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Cyd Harrell - The Challenges of Usability Testing Mobile Apps from 2013-12-05T03:23
As much as we may like to pretend, there is nothing natural about usability testing. There’s always a level of concentration involved that likely wouldn’t be present in a natural setting. This “unn...
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Jason Ulaszek & Brian Winters - From Research to Experience Roadmaps from 2013-11-15T02:04
Nowadays, design is an increasingly important business tool. As Jared Spool reminds us, Apple is one of the largest companies in the world, largely based upon continually engaging in good design. A...
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IA Summit 2013: Karen McGrane’s Closing Plenary from 2013-10-18T01:37
Technology changes quickly. A lot of organizations struggle to keep up with this change. It’s not just mobile design that’s throwing a wrench in the spokes. Content strategy and information archite...
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Dan Klyn - Determining What Good Means with Performance Continuums Live! from 2013-10-04T02:33
In considering your user's experience with your design, keep in mind that there's a difference between something looking good and being good. But how do you determine good? How can you measure it? ...
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Kate Kiefer Lee - Voice and Tone Live! from 2013-09-17T11:03
Given the amount of communications a user takes in on a daily basis, how you speak to them is incredibly important. The “voice” a company uses contributes to the establishment of the brand as well ...
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Brian Suda - Data Visualizations that Pack a Punch from 2013-09-06T11:24
Creating visualizations from data can be a powerful and intriguing way to present findings. But way too many design teams sit on vast amounts of data. They also spend entirely too much time making ...
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Adam Connor - Design Studio: Building Consensus Early in Your Design Process from 2013-08-29T09:36
Getting two people to agree on something is a difficult task in any aspect of life. Getting a whole team to agree on a design, where underlying feelings, ownership, and organizational hierarchy are...
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Dan Brown’s “Designing Together” from 2013-08-27T02:40
Dan believes that collaboration and conflict—that’s right, conflict—are the basis for good design. The book itself evolved from his Surviving Design Projects card game. Dan joins us for this podcas...
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Steve Portigal’s “Interviewing Users: How to Uncover Compelling Insights” from 2013-08-23T10:51
Steve’s book is a distillation of his years of experience conducting research with users. Somehow existing as both a handbook of sorts and as a casual conversation with one of the sharpest minds in...
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Margot Bloomstein - Controlling the Pace of UX with Content Strategy from 2013-08-21T02:07
In some scenarios, getting a user to convert or react to a call to action is the desired outcome. It means your design and experience work. But if users are coming to and then quickly leaving your ...
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Christine Perfetti - Jumpstart Your UX Research Program from 2013-08-08T12:23
UX folks often have to sell the importance of the field to stakeholders. That’s also the case with user research. The costs and time associated with starting a research program, and actually intera...
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Adam Connor & Aaron Irizarry - Building Consensus in Critiques and Design Studios from 2013-08-06T11:52
Critique is often confused with being negative and critical. However, the basis of critique is communication. Having strongly grounded communication is necessary for any relationship in life, work ...
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Stephen Anderson - Displaying Data in Digestible Ways from 2013-08-01T11:04
Culling through massive amounts of data is a headache. A dense table of aggregated data points can be useful in theory, but the manner in which it’s displayed is often a hindrance. Even more than t...
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Scott Berkun - Innovating on a Deadline from 2013-07-31T11:04
Everyone wants to be innovative, to be the next iPhone, or Google. Innovation in itself is a tricky proposition. There’s really no way to aim for it as a goal and it’s not something you can declare...
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Kevin Hoffman - Leading Super Productive Meetings from 2013-07-12T02:58
It’s common in the current technological landscape for teams to have remote members. Firing up a Skype session to join the whole team in a meeting is easy. However, having a remote element to your...
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Kim Goodwin - Using Scenarios to Design Intuitive Experiences from 2013-06-28T02:07
Scenarios can represent the ideal picture of a user’s experience with a product or service because you can see how and when they’ll interact. However, a scenario is often missing the details of wha...
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Dan Saffer - Designing Microinteractions from 2013-06-14T02:23
Do you think about the ringer on your phone and the ability to turn it off? Dan Saffer uses this example to kick off his book Microinteractions. Silencing the ringer on your phone is a common featu...
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Jeff Gothelf - Lean UX: Escaping Product Requirement Hell from 2013-06-07T02:39
Assumptions tend to be the downfall of many research projects. Making design decisions based on generalizations of what people are likely to do leads to surprises once you finally get your product ...
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Richard Rutter - Typography in Responsive Web Design from 2013-05-29T01:31
Typography wears many hats in the user experience world. It’s part of the overall look of the visual design. It can convey tone and meaning of the content. Well set type can improve the user experi...
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Russ Unger’s “Designing the Conversation” from 2013-05-24T12:07
Facilitation is an important skill, whether with collocated or remote teams. It drives conversation and collaboration. The ability to facilitate well is integral when conducting participatory desig...
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Margot Bloomstein’s “Content Strategy at Work” from 2013-05-10T03:31
Here at UIE we’ve amassed quite a library, and we’re adding to it all the time. One of the more recent additions is Margot Bloomstein’s book Content Strategy at Work. The subtitle of Margot’s book ...
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Jared Spool - Mobile & UX: Inside the Eye of the Perfect Storm Live! from 2013-05-02T02:53
The world of web application design is expanding at a rapid rate. We’re now expected to design great experiences across a huge variety of platforms, from small screens to large displays. The flood ...
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Steph Hay - Building Trust with Your Users through Messaging and Copy from 2013-04-17T11:04
Ever wonder how many “World’s Best Coffee” signs exist in the world? The world is a big place, so that claim may or may not be entirely accurate. These days, with social media being so prevalent, i...
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Nathan Curtis - Sketching for Understanding from 2013-04-09T11:37
Shared understanding is important to any team working towards a common goal. Ensuring every member of the team is on the same page can be difficult. Sketching is a quick, lightweight method for com...
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Kristina Halvorson - A Content Strategy Roadmap from 2013-03-20T10:09
A beautiful design means little if it’s not useful. Content is the key to making it useful. From the outset of the design process, you must consider the content for the site. Members of the design ...
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Luke Wroblewski - Organizing Mobile Web Experiences from 2013-03-11T01:46
The proliferation of mobile devices has made it necessary to rethink your web experiences. The mobile phone and tablet, along with retina displays, have substantially changed how a user experiences...
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Jason Cranford Teague - Prototyping a Responsive Design from 2013-03-01T09:47
With the emergence of techniques like responsive web design, many of the traditional prototyping methods become difficult to employ. Sketches and wireframes have in some cases given way to HTML and...
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Derek Featherstone - Accessibility as a Design Tool from 2013-02-27T11:12
Accessibility is important, but somewhere along the way it got an undeserved reputation for being ugly, costly, and driven only by technical-compliance requirements. Making it an integral part of y...
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Karen McGrane - Adapting Your Content for Mobile from 2013-02-20T03:57
As more web capable devices hit the market, designers need to consider where and how their designs will be seen. Unfortunately, the same consideration isn't always made when it comes to content. Wi...
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Des Traynor - Strengthening Your Design through Microcopy from 2013-02-13T11:43
Des Traynor is an expert on crafting microcopy. In his virtual seminar, Microcopy That Strengthens your Design’s Experience, Des identifies the key questions to ask when creating microcopy so that ...
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Kelly Goto - Prototyping for Mobile Designs from 2013-02-08T10:59
Building a prototype is a great way to test your design early on with users. Whether you choose to go for a high-fidelity representation, or go lo-fi with paper, you can learn a lot about the usabi...
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Luke Wroblewski - Designing Intuitive Mobile Inputs from 2013-02-01T01:58
What makes a user want to download an app in the first place? Ideally, it’s the promise of fulfilling a goal or need for the user. With the hundreds of thousands of options available, and the immed...
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Cyd Harrell - Conducting Usability Research for Mobile from 2013-01-25T10:43
Mobile changes everything about how we conduct usability research. Not only has the way we design and build websites and apps had to adapt, how we study them has to as well. Traditional research me...
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Jared Spool - Build a Winning UX Strategy from the Kano Model from 2013-01-16T11:30
The ultimate goal for user experience is that users enjoy using your product or service. Many companies use satisfaction as a metric for measuring their success. But satisfaction is really just the...
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Jason Grigsby - When Responsive Design Meets the Real World from 2013-01-04T01:27
Responsive web design allows the notion of “one web” to be a reality. Designers are increasingly able to sell to their organization the idea of delivering content to multiple platforms. Putting it ...
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Chris Risdon - Mapping Your Customer’s Journey from 2012-12-21T02:56
With so many teams and divisions within organizations, falling into a pattern of designing within your own silo is incredibly easy. Mobile teams are focused on the mobile products. Desktop teams ar...
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Kevin Hoffman - Designing Stellar Meetings from 2012-12-14T01:27
We’ve all sat through terrible meetings before. Part of what makes those meetings so bad is poor communication. Being present in a meeting doesn’t guarantee that your attendees will retain the impo...
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Jared Spool - The Secret Lives of Links from 2012-12-12T02:22
Websites are full of links. How useful these links are in helping users complete tasks is another story. Links have to guide users as they follow the scent of information. A vague or confusing link...
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Rhythm and Flow - A 2012 IA Summit Podcast with Peter Stahl from 2012-11-21T04:36
Most interactions have an underlying rhythm. For example, an application may ask you to scan a list of items, then click one, leading to another list to scan and click. Scan, click, scan, click. Yo...
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Driving a Multichannel Experience from a Single Message - A 2012 IA Summit Podcast with Margot Bloomstein from 2012-11-20T04:36
E pluribus unum? Better yet, out of one, create many—many channels within a multifaceted but unified experience. That’s the challenge of experience design among constrained budgets, tight timelines...
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Beyond Channels: Context Is King - A 2012 IA Summit Podcast with Emily Wengert from 2012-11-15T05:01
When smartphones and tablets first emerged, designers focused on channel differences like screen size in order to understand the basics in this new area. It’s time to set aside channel-centric plan...
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What’s Your Perception Strategy? (Why It’s NOT All About Content) - A 2012 IA Summit Podcast with Stephen P. Anderson from 2012-11-14T05:01
If we focus too much on content, we ignore what we know about how our associative brain comes to makes sense new information. Think about how many people respond before reading past the first sente...
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Make It So: Interaction Design Lessons from Science Fiction with Nathan Shedroff & Chris Noessel from 2012-10-24T02:26
Science fiction films often take liberties with the technology that they display. After all, it is fiction. Though they can make up essentially whatever they want, technologies still need to be som...
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Chris Risdon - Mapping the User Experience from 2012-10-19T01:02
In the current multi-device, interconnected landscape, a user can interact with your product or service from a variety of touchpoints. At each, you must address the user’s needs at a particular pla...
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Jason Grigsby - Mobile-First Responsive Design from 2012-10-12T02:41
Speed and performance are a critical aspect of mobile design. Using media queries to design your site responsively is a great way to ensure proper display on mobile devices. But just shrinking a de...
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Kevin Hoffman - Leading Productive Meetings from 2012-09-21T04:09
“Meetings are a waste of time.” “Meetings, ugh—I have real work to do.” Heard these? The perception of meetings worsens when you have an unproductive one. The entire team feels like their time cou...
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Karen McGrane - Integrating Content Strategy into Your Design Process from 2012-09-14T02:56
In any website, there’s a lot of thought that goes into the visual design. But a great visual design is worthless if the site isn't useful. If the content is confusing, poorly constructed, or even ...
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Seth Earley - SharePoint and the User Experience from 2012-09-08T03:59
SharePoint is a powerful tool, but the complexity associated with it can leave users overwhelmed. Users trying to manage content and share information through SharePoint often experience frustratio...
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Kim Goodwin - Designing Intuitive Experiences with Scenarios from 2012-09-07T12:55
Scenarios are a powerful tool in the design process. They focus on the user experience in its entirety, giving the reason a user is engaging with your product or service. Scenarios allow you to thi...
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Nathan Curtis - Prototyping with HTML and CSS from 2012-08-30T04:06
Prototyping is an effective way to communicate design ideas. Static PDFs, PSDs, and wireframes can help get your point across but aren’t dynamic. Usually, any necessary changes are logged away as t...
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Luke Wroblewski - Designing Multi-Device User Experiences from 2012-08-10T03:00
Context is an important consideration in designing a mobile experience. As new devices enter the market, designers have to contend with new form factors and consider things such as ergonomics. Even...
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Karen McGrane - Content Strategy for Mobile from 2012-08-08T01:27
Your content is visible practically everywhere. Content strategists need to structure content to allow for viewing on an array of devices. What does that mean for your content management system? An...
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Adam Connor & Aaron Irizarry - Collaboration through Design Studio and Critique from 2012-08-03T04:28
Structure aids collaboration and helps achieve consensus. If everyone is participating in a structured environment, you begin with a greater level of understanding. Using a design studio as a proce...
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Aaron Gustafson - Adapting Your Designs with Progressive Enhancement from 2012-07-20T04:28
It’s difficult to predict how users will access your designs and your content. More and more, people are connecting to the internet through some sort of mobile device. Using the latest advances in ...
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Whitney Quesenbery - The Characteristics of Effective Personas from 2012-07-20T01:43
It’s impossible to design something if you don’t know who you’re designing for. Developing personas through user research is a great way to create a portrait of your users. But once you have your p...
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Adam Connor & Aaron Irizarry - Discussing Design: The Art of Critique from 2012-07-13T05:12
Critique is an integral part of the design process. Contrasting from feedback, critique is more focused and specific. Often, rather than a gut reaction, it is framed within the context of a dialogu...
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Nathan Curtis - Start Full Screen: Organize, Communicate, and Annotate HTML Prototypes from 2012-07-13T05:11
Nathan discusses how the team at EightShapes brought their modular philosophy to creating rich interactive prototypes using HTML, CSS, and JavaScript. He explains how, through modular thinking, the...
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Erin Malone - Choosing, Designing, and Implementing Ratings & Reviews from 2012-06-04T04:47
Reputation is everything. On sites where users can rate and review products or services, the result is, well, reputation. But a problem can arise when ratings aren’t accompanied by a qualifying rev...
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Brian Suda - Designing with Data from 2012-05-14T11:00
A data visualization, when done well, can be an incredibly powerful way to communicate information. It ultimately boils down to the choices you make in how to design and present the data. If you ma...
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Steph Hay - Writing Content for Usability from 2012-04-20T04:03
Content is everywhere. With the amount of content users are confronted with everyday it can be challenging to garner their attention. Compounding this problem is the fact that designers and develo...
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Caroline Jarrett - Designing Effective Surveys from 2012-04-06T02:44
Getting data from your users is a fundamental part of creating great user experiences. Surveys are a great way to get feedback and learn about your users. The problem is everyone has sat through a ...
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Hagan Rivers - Designing Dashboards from 2012-03-30T02:26
A dashboard is often the first screen that a user sees in your UI. The importance of visual design and data visualizations is high. But good looks aside, the dashboard has to meet the users’ needs....
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Hugh Beyer - Getting Started with UX Inside Agile Development from 2012-03-16T04:34
Change is always an interruption. For those switching to an Agile process, the transition doesn’t always go so smoothly. Suddenly, with things moving so quickly, the role of UX gets lost in the shu...
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Noah Iliinsky - Telling the Right Story with Data Visualizations A Virtual Seminar Follow-up from 2012-03-16T04:07
The right data can be more effective than words when it comes to telling a story. Even if you have the data, you have to present it in the correct manner. Choosing the right axes, colors and placem...
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Luke Wroblewski - Examining Mobile User Input from 2012-03-09T01:42
Touch screen devices are commonplace. It's now expected that your mobile experience work as well as, if not better than, your desktop experience. With faster connection speeds, cameras, GPS, gyrosc...
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James Robertson - Innovative Mobile Intranet Design from 2012-03-02T05:51
With mobile, you simply can't have as much content on your pages as you do on the desktop. Intranet access within enterprises is crucial and accessing it with mobile devices is beneficial. However,...
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Jeff Gothelf - Lean UX: Integrating Design into Agile from 2012-02-24T03:50
Lean UX can eliminate the contractual obligations inherent with specification documents and other deliverables. Designers and developers find it frustrating to put so much effort into a project the...
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Anders Ramsay - Designing with Agile A Virtual Seminar Follow-up from 2012-02-17T04:01
There's a belief that user experience insight is lacking in Agile development. Trying to shoehorn UX practices into an Agile process results in a lot of frustration. Often, developers build stuff f...
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Dave McFarland - jQuery for Agile Prototyping from 2012-02-17T03:59
Technologies are often misunderstood at their outset. This misunderstanding leads to a lack of adoption. This lack of adoption leads to the technology not reaching it’s full potential or not being ...
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Rachel Hinman - Creating Great Mobile User Experiences from 2012-02-10T03:02
Mobile is greatly influencing the user experience community. It’s challenging traditional approaches to design, but also bringing with it a host of new opportunities. Being a user experience practi...
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Josh Clark - Buttons Are a Hack A Virtual Seminar Follow-up from 2012-02-09T02:24
Touchscreen devices give you the ability to directly manipulate content. This allows designers to create interfaces where the content itself is the control. This lessens the need for buttons and ca...
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Lou Rosenfeld - 8 Better Practices for Great Information Architecture A Virtual Seminar Follow-up from 2012-02-03T04:10
The goal of any site is for the right audience to find the right information. But beyond your actual content there are many things that can cause findability issues. These tend to be unanswered que...
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Noah Iliinsky - The Power of Data Visualizations from 2012-01-27T03:33
A common trap in designing data visualizations is focusing on all the different ways to represent the data, rather than the questions that the data should answer. The presentation of a data set is ...
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Jeff Gothelf - Lean UX: Getting Out of the Deliverables Business A Virtual Seminar Follow-up from 2012-01-20T04:07
The goal of Lean UX is to take the focus of user-centered design off of documentation and put it squarely on the experience. The way to do this is to view any design idea as a hypothesis. With a fo...
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Anders Ramsay - Applying Agile Values to UX from 2012-01-11T02:54
The Agile development process is accused often of being too focused on delivery over the user experience. But that’s not to say that Agile is the bane of UX. Anders Ramsay believes it’s important t...
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Josh Clark - Discoverability in Designing for Touch from 2012-01-05T05:01
While the traditional “mouse and cursor” interfaces are still in use, many of us are becoming familiar with touch-based interactions. The power and capabilities of mobile and tablet devices is grow...
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Richard Rutter - JQuery for UX Designers from 2012-01-05T04:58
A designer can never have too many tools and methods for creating their designs. Many times conveying interactions in a static wireframe is difficult. So designers have turned to HTML and CSS to cr...
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Jeff Gothelf - Understanding Lean UX from 2011-12-01T05:22
The term Lean UX is bandied about quite a bit these days. Along with it, there seems to be some confusion as to whether this is just a buzzword, a new way of working, or simply a new description fo...
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Lou Rosenfeld - Beyond User Research Live! from 2011-10-28T03:34
UX professionals have made a lot of progress in large organizations. Companies realize the importance of connecting with their users more and more. User research is becoming firmly rooted in many o...
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Dave Gray - Gamestorming Live! from 2011-10-14T03:52
Gamestorming can allow collaboration to happen. It quickly gets a lot of people working together, sharing ideas, and getting creative. Words may be tricky because you're not certain if someone has ...
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Jeff Patton - Story Mapping for UX Practitioners: Tying Agile and UX Together from 2011-10-07T12:00
Story mapping is a way to build a model of user experiences. More than that, in the Agile context, it allows you to tactically plan for what should go into each release. It is a way to get everyone...
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Luke Wroblewski - Navigating the Mobile Landscape from 2011-10-05T04:53
Mobile is the “hot topic” these days. It’s increasingly at the front of designers’ minds. In a world where the power and capabilities of the device in your pocket are so great, the possibilities be...
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Hagan Rivers - Simplifying Complex Applications from 2011-09-29T02:57
It’s easy for applications to get overcomplicated and bogged down with data - especially in an enterprise setting. It’s hard to keep track of so many different things. When dashboards and widgets a...
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Bill Scott - Design Patterns for Multiple Platforms from 2011-09-16T02:35
As we use a multitude of devices to access the same content, we expect a similar experience across platforms. If you have a great user experience on the desktop, it would be easy to rationalize tha...
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Margot Bloomstein - Combining Curation with Your Content Strategy from 2011-09-15T05:18
With the amount of content coming at you from all sides, it can be difficult to make sense of it all and present it in a logical fashion. Curation allows you to create order out of all the chaos. B...
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Brandon Schauer - Getting to Good Design, Faster from 2011-09-09T12:35
Everybody strives to arrive at the end of a project with a great design. But often times the “brilliant idea” isn’t easy to communicate and takes a long time to develop. Brandon Schauer believes th...
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Cennydd Bowles - UX Design when Time, Money, and Support is Limited from 2011-08-31T04:54
Developing a good set of fundamentals is key to successful user experience design. But if you work for an organization that doesn’t recognize the importance of design, just possessing the skills is...
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Steve Portigal - Immersive Field Research Techniques from 2011-08-25T04:36
You can’t ask people what they want. They can’t tell you. The answer is almost always narrow in focus, concerned with the here and now rather than the future. How do you get them to give you the ob...
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Kevin Hoffman - Facilitating Project Kickoffs from 2011-08-19T02:34
A good starting point is crucial. It sets the tone for everything that comes after. All too often, projects are unsuccessful or labor through growing pains because the importance of this starting p...
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Stephanie Sullivan Rewis and Greg Rewis - What Designers Need to Know About HTML5 and CSS3 from 2011-08-12T04:53
The introduction of CSS3 and HTML5 brought with it a host of new capabilities. With most modern browsers supporting CSS3 and HTML5, implementing them into your designs is becoming easier. Understan...
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Kim Goodwin - Developing Effective Scenarios from 2011-08-05T09:27
Combining compelling storytelling with research data can help you craft realistic scenarios to guide your design process. Getting to know the specific needs of your users will allow you to address ...
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Dan Rubin - CSS3 for Everyone from 2011-07-28T03:17
Incorporating CSS3 into your designs allows you to create innovative designs with less code and reliance on images. The level of compatibility with many of the browser options out there is already ...
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Kim Goodwin - Designing with Scenarios: Putting Personas to Work from 2011-06-24T04:08
Storytelling is a natural form of expression. We’ve all been telling stories from a very young age. Scenarios are the stories that drive design decisions. They put the design into the context of ho...
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Nathan Curtis - From PDFs to HTML Prototypes from 2011-06-03T12:38
Prototypes help, be they paper, wireframes or PDFs, to exhibit a design idea. They allow you to communicate your idea visually and test aspects of the design. As effective as they are, they have th...
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Luke Wroblewski - Designing Mobile Web Experiences Live! from 2011-05-12T03:51
Mobile design is becoming more important everyday. As the technology and capabilities get better so does the users’ experience. Taking advantage of this technology affords you to opportunity to cre...
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Jared Spool - The Essential Principles Behind Great Design Principles Live! from 2011-05-05T09:24
Great design principles guide your team to creating designs that delight your users. Having a set of great principles will allow your team to turn ordinary design into extraordinary design. But not...
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Steve Portigal - You’ve Done All This Research... Now What? from 2011-04-29T11:20
Conducting research and gathering data are crucial parts in the process of creating great design. But once you have all of the data, what do you do with it? How do you know you’re extracting the ri...
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Julie Zhuo - Facebook: Data-Informed vs. Data-Driven Design Decisions Live! from 2011-04-27T04:58
Analyzing data is a great way to make design decisions. But when your analytics log contains billions of clicks, how do you distinguish which ones you should use in forming those decisions? Users’ ...
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Josh Clark - Designing Tapworthy Mobile Apps from 2011-04-21T10:22
“Thinking mobile” goes beyond scaling down an existing app to fit a smaller screen or making decisions about what content to include. Because the app can be used anywhere by nature and the interfac...
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Luke Wroblewski - Designing Mobile Web Experiences from 2011-04-08T01:54
The surge in mobile technology is incredible. Manufacturers ship over a million touchscreen phones every day. These devices allow people to interact with the web in new ways. Streamlining your desi...
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Mike Lee - Designing a Strategy for Organizational Transformations from 2011-03-29T06:28
Mike Lee is the Senior Digital Strategy Advisor at AARP. With much of the organization’s 53-year heritage being within “traditional” media realms, shifting it’s publishing and broadcast businesses ...
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Noah Iliinsky - Beautiful Visualization: Letting Data Tell the Story from 2011-03-24T05:00
Information Visualization uses the brain’s innate ability to recognize patterns to create visual representations of data. When you see a great visualization, it’s as if you are looking through the ...
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Jonathan Snook and Steve Smith - Learning Experiences with Sidebar Creative from 2011-03-18T03:19
Whether it's on the design side or development side there are tricks and techniques you can benefit from. Often, these tips can save you time and frustration. You may not even be aware of them unle...
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Ethan Marcotte - The How and Why of Responsive Web Design from 2011-03-11T03:07
More types of devices are accessing your web content everyday. Have you figured out how to accommodate them? Ethan Marcotte is leading the charge in this area, with his work on Responsive Design, w...
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The Steps to Beautiful Visualizations from 2011-03-09T11:21
Translating information and data into a useful visualization is challenging. When creating information visualizations, as with any design process, it’s imperative to keep your audience in mind. Wit...
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Stephen Anderson - The Quest for Emotional Engagement from 2011-03-04T12:40
Stephen Anderson, designer and creator of the Mental Notes card deck, believes your users must be emotionally engaged if you want them to exhibit a certain behavior. Stephen uses simple visual repr...
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Bryan Veloso and Dan Rubin - Peeking Over the Shoulder of Design Experts from 2011-03-01T08:27
Certain tips and tricks you can only learn from watching the best in the field do what they do. Peeking over the shoulder of an expert can teach you valuable techniques and insights that you won’t ...
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5 Simple Principles for Improving Your Information Architecture - Q&A with Dan Brown from 2011-02-25T03:18
Information architecture exists in all levels of design, from the most abstract to the most concrete. Everything from thinking about the content of the site right down to embedding a navigation str...
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Mobile Apps - Web-based or Native? - Q&A with Josh Clark from 2011-02-23T05:32
With mobile quickly emerging as a viable and practical source of web based content, designers need to know how to adapt and keep up. With the sheer number of different devices out there it can be a...
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Designing for Mice and Men: UI Across Platforms - Q&A with Bill Scott from 2011-02-18T12:49
The number of places that you can access the web grows every day. But are you designing for it? How do your users see your content? And more importantly, how are they interacting with it? Bill Scot...
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Sharing Stories as Data: Building PatientsLikeMe’s Community - Q&A with Kate Brigham from 2011-02-15T05:58
Kate Brigham is the Patient Experience Manager at PatientsLikeMe. Rather than focusing solely on forums and discussion, she has helped create an environment that encourages sharing amongst the pati...
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When Search Meets Web Usability Q&A with Shari Thurow from 2011-02-09T02:23
How do you bridge the gap between the search engine and your site? You want that transition to be as smooth and natural for your users as possible. Ideally, they would start with their search, arri...
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Visual Design Essentials for Non-Designers with Dan Rubin from 2011-02-03T03:54
Visual design is often considered an artistic realm. Many times people shy away from design or limit their involvement despite being completely capable of creating a great design. Learning the basi...
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Visual Design for Web Applications with David Rivers from 2011-01-27T05:06
Web applications live in a strange world: half application, half website. Making a command look like a command can be tricky. Do you make it a button? Should it be a link? David discusses a number ...
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The Power of Ad Hoc Personas: Truly Practical Methods to Get Your Organization on the Same Page with Tamara Adlin from 2011-01-26T10:43
Effective communication is the basis for keeping your team organized. But how can you be certain that everyone in your organization is on the same page when it comes to business goals, objectives ...
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Leveraging Seductive Interaction Design with Stephen Anderson from 2011-01-20T04:40
Seductive interactions leverage the latest advancements in social science, psychology, and behavioral economics. Stephen Anderson shows us specific examples of sites who’ve designed serendipity, ar...
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Answered! Your Top Questions on Web Form Design with Luke Wroblewski from 2011-01-18T02:51
Knowing exactly how to design web forms is a struggle. Forms are often a critical step in a user’s journey. It’s easy to frustrate them if your forms aren’t well thought out or well crafted. Luckil...
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Organization Schemes for Web Content with Donna Spencer from 2011-01-14T01:23
When approaching your information architecture, you’ll realize most sets of content can be organized in more than one way. You need to figure out which works best for your audience, your content, a...
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Kim Goodwin’s "Getting Design Into the Corporate DNA" UI15 Session Sample from 2011-01-11T03:49
Design has made a lot of progress in the corporate landscape over the past decade, but many designers still find themselves justifying their existence on a fairly regular basis. In Kim Goodwin’s ta...
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A Practitioner’s Guide to Prototyping with Todd Zaki Warfel from 2011-01-07T01:28
Prototyping is an iterative process. You generate design concepts. You test them. You discover what works, what needs improving, and opportunities for new ideas. Tune in to this podcast to hear Tod...
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Luke Wroblewski’s "Why You Should Design for Mobile First" UI15 Session Sample from 2011-01-03T05:13
For years, the mobile web experience was little more than an afterthought as most design teams focused on catering their designs to the desktop. As Luke Wroblewski explains in his session “Why You ...
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Kristina Halvorson’s "Message and Medium: Better Content by Design" UI15 Session Sample from 2010-12-22T02:30
At this year’s User Interface Conference, Kristina Halvorson presented “Message and Medium: Better Content by Design.” Here's a sample of her talk from the conference.
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SEO and User Experience in Harmony with Tamara Adlin and Vanessa Fox from 2010-11-02T11:34
SEO and User Experience shouldn't be at odds with one another. That's what Vanessa Fox and Tamara Adlin tell us in this week's SpoolCast with Jared Spool.
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Leah Buley’s UX Team of One, Revisited from 2010-10-22T04:48
Leah Buley discusses her latest findings in her work with small teams and solo UXers with our Jared Spool.
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Designing with Scenarios featuring Kim Goodwin from 2010-10-15T06:11
Scenarios are comprehensive stories that describe the way a persona would interacts with your product or service. If there is a grand dutchess of personas, scenarios, and design processes, it's Kim...
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Luke Wroblewski and Innovations in Web Input from 2010-10-07T01:02
To give you a taste of Luke Wroblewski's upcoming UI15 talk, Jared Spool had a chance to speak with him about some of the latest trends, good and bad, in web input.
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Mark Burrell’s Search Patterns Revisted from 2010-09-24T11:28
Today we're revisiting search patterns by sharing the followup podcast Jared Spool recorded with Mark Burrell of Endeca. Jared and Mark discuss a few bonus questions from the previous Virtual Semin...
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Reusable Components & Libraries with Nathan Curtis from 2010-09-16T11:49
Jared Spool chats with Nathan Curtis about the reuse and standardization of components that make up your web site.
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Be a Linchpin from 2010-07-14T02:01
This week, calling in from beautiful Salt Lake City, Utah, is Grady Kelly. Grady is inspired by Seth Godin's new book, Linchpin. He wants to know how UX professionals can work to become indispensab...
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Is Virginia, Is Not Virginia from 2010-06-25T04:40
Joe Sokohl calls in with a question about using distributed teams on UX projects. Robert Hoekman and Jared Spool have plenty to say on the topic!
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My Stylish Idaho from 2010-06-18T04:55
Hugh Griffith from Boise asks Jared and Robert, what happens when you swap radio buttons and checkboxes with more stylish graphic replacements?
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Hagan Rivers’ Escaping Navigation Hell, Live! from 2010-06-11T10:02
Web applications can get wild. You know the kind; something that's on your corporate intranet with an obscure purpose, hundreds of screens and some kind of navigation kudzu growing in every directi...
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Testing Without Solutions from 2010-06-04T03:32
Our guest Jon Wold from Oslo brings up a really great point about test results: It’s hard to report on problems without providing suggestions for correcting the problems you observe in testing. Tun...
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Stephen Anderson’s Designing Seductive Business Apps: Live! from 2010-05-19T03:16
It's becoming common to see behavioral cues in everyday web applications. Stephen Anderson is the first person we think of when it comes to these kinds of interactions. Stephen is an independent co...
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Steve Portigal’s Deep Dive Interviewing Tips Revisited from 2010-05-11T03:20
We tell our clients this constantly: the organizations who are most successful are the ones who are on intimate terms with how and why their customers use their product. But how? To answer that que...
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Going Social from 2010-04-30T03:52
It seems we've failed to offend our international audience sufficiently, so this week we'll try again by chatting with Jay Vidyarthi, a designer hailing form Montréal, Québec, Canada. Jay is workin...
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Bill Scott’s Desiging for Interesting Moments: Live! from 2010-04-23T06:04
Bill Scott's Designing for Interesting Moments was one of the highlights of the first stop on UIE's Web App Masters tour, in San Diego. We wanted everyone to benefit from his research into web inte...
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Crumlish and Malone Design the Social In from 2010-04-09T04:18
As soon as we saw Erin Malone and Christian Crumlish’s new book, Designing Social Interfaces, we knew you’d want to hear about their rich collection of social patterns and principles.
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Growing in UX from 2010-04-02T12:54
This week, Mohammed Alaa calls in from Egypt with questions about convincing stakeholders of the value of UX and about improving his own UX skills. Robert Hoekman and Jared Spool are back with anot...
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Care and Feeding the Corporate Cash Cow with Ken Kellogg from 2010-03-29T03:24
Ken Kellogg, the Director of User Research at Marriott International, sits down with Jared Spool to discuss the process of design and research that lay beneath a web site that generated $6.5 billio...
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Backstage at 37signals with Jason Fried from 2010-03-22T05:15
Jason Fried brings a unique viewpoint to any design discussion, one informed by years of success with his company, 37signals. Recently, Jared Spool was able to chat with Jason about 37signals' curr...
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Design Lessons from Facebook’s 350 Million with Julie Zhuo from 2010-03-02T02:07
Julie Zhuo is the principal designer behind the Facebook Platform and Facebook Connect experiences, and has contributed to the last two major site redesigns. She sat down to chat with our Jared Spool.
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Interesting Moments with Bill Scott from 2010-02-23T03:01
Bill Scott chats with Jared Spool about rich interactions, his new book about them, and his deep history with them at Sabre, Yahoo! and now Netflix. Bill is one of the stellar presenters scheduled ...
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Moving Beyond Static Forms with Luke Wroblewski from 2010-02-11T04:26
The world's foremost authority on web forms is Luke Wroblewski, author of the heralded book, Web Form Design. It's no coincidence that we lean on Luke often to join us at events like our upcoming W...
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Leveraging Search Patterns & Discovery with Peter Morville from 2010-02-05T01:11
In this podcast, Jared Spool sits down with Peter Morville to answer many excellent questions from the recent Leveraging Search and Discovery Patterns virtual seminar. Even if you did not attend, t...
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Escaping Navigation Hell with Hagan Rivers from 2010-02-01T05:20
We turn to Hagan Rivers for insight on designing challenging web applications year-after-year because she just keeps coming up with better and better ideas. Recently, Jared sat down to talk with Ha...
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Stephen Anderson on Seductive Interactions from 2010-01-28T04:32
How can we design systems that encourage the behaviors we want? In this episode, Jared speaks with Stephen Anderson about using human psychology in web apps to encourage users' behavior.
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Prototyping Seminar Follow-up from 2010-01-22T10:40
A followup conversation with Fred Beecher answering more questions about prototyping tools and techniques, after his popular, recent Virtual Seminar on the topic.
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Effective Moderating for Usability Testing Followup from 2010-01-14T03:11
Back in October, we asked usability testing expert Beth Loring to present a UIE Virtual Seminar on how to Effectively Moderate Usability Tests. As is often the case, we got lots of great questions ...
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Recruiting for Usability Testing Followup from 2009-12-09T12:15
User experience research lives or dies by the appropriateness of the participants in the study. If the participants match the real users, you're set. We held a Virtual Seminar with Dana Chisnell to...
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UI14 Session Sampler: Leah Buley’s A UX Team of One. from 2009-11-11T02:44
An audio selection from Leah Buley's A UX Team of One.
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Innovation Beyond the Buzzword from 2009-10-23T04:31
How can you bring real innovation into your projects? That's what I asked Scott Berkun when we spoke earlier this month. Scott has a lot of great ideas for your team from his years of research into...
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Visual Design for the Non-Designer from 2009-10-09T10:37
What can a non-designer do to harness the power of visual design without calling professional help? Quite a lot, says internationally-regarded visual designer Dan Rubin. We called Dan to talk about...
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Information Architecture Essentials from 2009-10-06T06:15
Donna Spencer is our long-time, go-to expert on the topic of Information Architecture. We're happy to bring her stateside again for the upcoming User Interface 14 conference. Recently, I spoke with...
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Prototyping Experiences from 2009-09-23T10:45
Todd Zaki Warfel has just finished two years of research into the tools and processes used in prototyping web sites. His findings will be published in a book due out this fall and we've asked him t...
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Managing Sites for Top Tasks from 2009-09-04T02:53
One of the most popular speakers in the history of our User Interface Conference is Gerry McGovern. Certainly most of that popularity is thanks to Gerry's no-nonsense, customer-centric approach to ...
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Getting to Good Design Faster from 2009-08-28T10:52
Leah Buley brings us her insight to getting to the good design faster in your process and improving the input you receive from your organization. There are some great ideas here that you should lis...
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Renaissance Man from 2009-08-28T04:06
This week we have our longest, and certainly one of our most interesting episodes to date. Jared and Robert met Joshua Muskovitz on the IxDA discussion list when Josh posted an innocent-enough ques...
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The Web as a Conversation from 2009-08-21T05:06
Ginny Redish joins us to discuss why the web should act like a telephone conversation between you and your customers.
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Comps vs. Code Followup from 2009-08-13T10:00
A couple of weeks ago we held a UIE Virtual Seminar with Ethan Marcotte from Happy Cog West, a designer of beautiful websites. As always, we had a number of excellent questions from the live audien...
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Search, Scent & the Happiness of Pursuit Followup from 2009-08-11T03:35
Last month we held a UIE Virtual Seminar where I presented my talk, Search, Scent, and the Happiness of Pursuit. As always, we had a number of excellent questions from the live audience that we cou...
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Hot Link Placement from 2009-07-17T04:29
This week a Tatum Dutile asks how many links should one have on a single page that all point to the same content?
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The Most Influential Books in UX from 2009-07-10T02:20
This week a question from one of the world's most well-read cities fittingly enquires about the must-read books in design. Damon Dimmock asks Jared and Robert to recommend their top three books on ...
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Live from VTM09: Personas and iPhone Apps from 2009-06-18T12:00
A special episode recorded live from Voices That Matter 2009 conference, with two audience questions!
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Revealing Design Treasures from the Amazon from 2009-06-05T04:26
(Audio podcast edition) Revealing Design Treasures from The Amazon: On its surface, Amazon.com just seems like a large e-commerce site, albeit a successful one. Its design isn’t flashy, nor is it m...
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Interaction Design Frameworks Seminar Q&A Follow-up from 2009-06-03T04:05
Robert Hoekman, Jr. recently joined us for a Virtual Seminar on Interaction Design Frameworks, called, Web Anatomy: Interaction Design with Frameworks. The concept is a new one, and Robert and I a...
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The Case of Multiple Link Types from 2009-05-29T11:56
This week's episode features a shadowy UI Designer from a secretive organization located somewhere in Texas. He asks, "how should you style links that trigger different types of interactions?&...
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Follow-up Podcast for New Ways to Think About Your Taxonomy from 2009-05-22T10:16
Seth Earley & Stephanie Lemieux answer questions about their recent UIE Virtual Seminar on Taxonomy.
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The Strain of Relationships from 2009-05-14T03:27
This week's guest Dana asks Jared and Robert, "What can I do to court favor with design teams to let them know that I, as the usability consultant, am not just an enforcer, but I'm on their si...
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Company Culture Meets Customer Experience with Brian Kalma from 2009-05-07T11:53
This week I wanted to share my interview with Brian Kalma, Director of User Experience and Web Strategy for darling of Internet retail, Zappos.com. In case you've somehow missed out on their meteor...
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Web App Navigation Q&A Follow-up from 2009-04-10T08:30
Hagan Rivers returns to answer followup questions from her recent virutal seminar on Better Web App Navigation
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Introducing Interaction Design with Frameworks from 2009-04-09T12:59
This week Robert Hoekman, Jr joins us to discuss a new design process he's been developing called "Design Frameworks." Drawn loosely from the idea of the Frameworks that software develope...
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20 Years, No Improvement? from 2009-04-03T02:42
This week's episode features a surprise guest for Jared and Robert. Actually, every guest is a surprise, but this one is a surprise and an ambush by a friend of UIE, the always entertaining Scott B...
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Just One UX Method? from 2009-03-23T03:23
This week, Jared Spool and Robert Hoekman, Jr. spoke to Mile Dowsett from Cambridge, UK who is stratling the worlds of desktop and web-based applications. He wanted to know, "What do you think...
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Follow-up Podcast for An Agile UX Primer from 2009-03-20T01:11
This week we are happy to share with you a followup podcast to our recent Virtual Seminar with Jeff Patton, one of the world's foremost teachers and consultants on the agile development process. If...
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Roughing it with Interactive Prototypes from 2009-03-06T04:28
Planning documents for web app projects are often overlooked, despite their importance in the success of the product. James Box and Richard Rutter of Clearleft share their successful process of cre...
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Just One UX Message from 2009-02-26T02:41
This week we continue the international flare with a call from Shanghai, China. Daniel Szuc, of ApogeeHK had a question that stopped Jared and Robert in their tracks.
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Ajax Aids Accessibility? from 2009-02-20T05:14
If you do it right, using Ajax techniques can improve accessibility. Surprised? You shouldn't be. Ajax, like most techniques and technologies on the web are what you make of them. That's why I ask...
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Blind to Average Users from 2009-02-13T05:11
This week, Keith Lang from Canberra, Australia, asks about common UI devices that stump new users.
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Transitioning to IxD and Usability from 2009-02-05T01:22
This week the guys spoke with Jon Hartmann of Morgantown, West Virginia. Jon asked about transitioning to UX and usability from development.
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Web Form Design with Luke Wroblewski from 2009-02-02T03:28
This week we chat with out friend Luke Wroblewski about Web Form Design. He discussed some of the most frequent questions he gets asked about form design considerations, since having penned a popul...
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Exploring More Design Alternatives from 2009-01-30T02:45
Our newest creation: The Userability Podcast. Our listeners call into to ask Jared Spool and Robert Hoekman, Jr. their most vexing design questions. This week: Rob Fay asks about exploring design a...
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Achieving Pattern and Component Reuse with Nathan Curtis from 2009-01-21T10:08
Dealing with real-life web app production isn't as glamorous as some aspects of design in the digital realm, but it is full of challenges and can honestly make or break a project. There are ways of...
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Web Standards for Web Apps with Molly Holzschlag from 2009-01-07T04:15
This week our long time friend Molly Holzschlag joins us to discuss the cutting edge of web standards as they apply to web application development. Listen in while we talk about the effects that HT...
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Web 2.0 Strategy and Design With Steve Mulder and Riccardo LaRosa from 2009-01-05T10:24
We love to talk to Steve Mulder (from Molecular) and Riccardo La Rosa (from Isobar) about building out a Web 2.0 strategy and incorporating elements, such as social features and highly-interactive ...
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Design for Signup Q&A Followup from 2008-12-23T10:24
At the beginning of this month, we had Joshua Porter in the office to present his Design for Sign-up talk. Designing for sign-up should be simple, yet it's often the most challenging area of your d...
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Effective Visual Design Seminar Followup from 2008-12-17T05:23
We recently had our friend Patrick Hofmann a designer with Google Australia in for a Virtual Seminar covering the Essentials of Effective Visual Design. His wealth of knowledge from his years of de...
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Documenting Design with Dan Brown from 2008-12-09T09:53
If you ask designers what the most frustrating parts about designing a project are, one of the top answers would undoubtedly be "communicating and documenting the design process." And with good rea...
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Follow-up to Conducting Usability Tests in the Wild from 2008-11-21T11:21
Back in October we had the good fortune to host Dana Chisnell's popular Virtual Seminar entitled "The Quick, the Cheap, and the Insightful: Conducting Usability Tests in the Wild", where ...
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The History of Interaction with Bill Verplank from 2008-09-02T02:05
This week we take a walk through computing history with noted engineer and designer Bill Verplank, who was present at many of the defining points!
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SpoolCast: Q&A Follow-Up from Galleries Seminar from 2008-08-25T03:30
We recorded a special episode comprised entirely of questions from our customers. On August 14, we held the UIE Virtual Seminar - Galleries: The Hardest Working Pages on Your Site. During the semin...
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Excelling at Interaction Design with Kim Goodwin from 2008-08-18T01:58
What is the difference between good and great interaction designers? That is the subject matter for this week’s show, which features a compelling conversation with Kim Goodwin. Kim is the VP of Des...
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Creating a Culture of Innovation with Scott Berkun from 2008-08-12T10:00
Innovation has become such a buzzword, it's nearly meaningless. But that doesn't mean innovation itself is dead. In this week’s show, we sat down with Scott Berkun, the dynamic speaker and author o...
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UX in an Agile Environment with Jeff Patton from 2008-08-05T01:37
The Agile development process is about breaking things into small pieces and acting on each piece really quickly. Yet, traditional user experience practices aren't used to working fast. How do we a...
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Visual Design Misconceptions with Luke Wroblewski from 2008-07-30T09:56
“Can you make the logo bigger?” Heard that one before? So have we. This week, we talk with Yahoo!'s Luke Wroblewski, an expert on visual design on the web, about the misconceptions that about aroun...
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Followup Q&A from the Scent of a Web Page from 2008-07-28T06:55
Brian Christiansen and I recorded a special episode comprised entirely of questions from our customers. On July 17, we held the UIE Virtual Seminar: The Scent of a Web Page—The Five Types of Naviga...
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Moderating Usability Tests, Part 2 from 2008-07-22T12:58
In this episode of Usability Tools, Brian Christiansen and I continue on how to moderate a usability test.
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Moderating Usability Tests, Part 1 from 2008-07-07T06:44
In this episode of Usability Tools, Brian Christiansen and I talk about how to moderate a usability test. Turns out, the episode got so long that we decided to break it into two parts. This week's ...
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Followup Q&A from The Scent of Information from 2008-07-03T05:10
Brian Christiansen and I recorded a special episode comprised entirely of questions from our customers. Last week, we held the UIE Virtual Seminar: The Scent of Information: Getting Users to Their ...
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Product Evolution with Adaptive Path’s Peter Merholz from 2008-07-02T12:50
This week, our good friend Peter Merholz joins us for the show. Peter is president of the noted experience strategy and design consultancy Adaptive Path. In our discussion, I asked Peter about mapp...
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Usability Guerilla Techniques with Dana Chisnell from 2008-06-24T06:04
This week, I had the great honor of speaking with Dana Chisnell, noted usability expert and principal at Usability Works, a consultancy based in San Fransisco. Dana is also the co-author of the rec...
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Ajax Then and Now with Jeremy Keith from 2008-06-16T03:12
This week, Ajax design expert Jeremy Keith joins us from Brighton, England. Jeremy is the technical lead at Clearleft, a leading design consultancy in the UK. We talked about the evolution and best...
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What Makes a Great IA with Donna (Maurer) Spencer from 2008-06-09T02:59
This week, I had the pleasure of speaking with Donna (Maurer) Spencer, a world-renowned information architect and owner of the freelance agency MaadMob, based in Canberra, Australia. In this episod...
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Creating a Web Experience from Scratch with Sean Kane from 2008-05-14T12:13
In this podcast, I had the pleasure of speaking with Sean Kane. Sean helped build one of the world’s most successful web applications as the Director of UI Engineering at Netflix. Last year, Sean l...
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Design Patterns and Anti-Patterns with Bill Scott from 2008-04-28T05:18
In this week’s SpoolCast I had a chance to speak about Design Patterns and Anti-Patterns with Bill Scott. Bill is the Director UI Engineering at Netflix, a position he took after working several ye...
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Reviewing Mental Models with Indi Young from 2008-03-17T06:01
In February we held one of our most popular Virtual Seminars ever, Mental Models: Getting Into Your Customer's Head, presented by Indi Young. We had a number of compelling questions left over from ...
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Applying Fitts’ Law from 2008-02-28T04:47
A button is a button right? Move the mouse over it. Click. Not much to it, eh? Well, when it’s a well-designed button, all the work your brain is doing to click the button is invisible to you. Howe...
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Successful Web App Usability Techniques, Part 2 from 2008-02-13T06:22
In this week’s podcast, Brian Christiansen and I continue exploring usability techniques for web-based applications. This week, we explore the usability technique toolbox, focusing on those methods...
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Successful Web App Usability Techniques, Part 1 from 2008-02-07T11:44
In this week's podcast, Brian Christiansen and I explore usability techniques for web-based applications. Web-based applications are different from content-based web sites because the users are inv...
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The Book of Face: Discussing Facebook’s Design Issues from 2008-01-31T11:53
Almost every company has to struggle with the balance between customer needs and internal business objectives. In this episode the crew examines the recent situation at Facebook. While trying to pl...
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Creating Advanced Web App Deliverables with D. Keith Robinson from 2008-01-28T10:06
How do you communicate complex and interactive design ideas to the development team? To answer this question, I had a chance to speak with with D. Keith Robinson, the Creative Director of Blue Flav...
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Making Data Engaging: A Talk with the New York Times Interactive Design Team from 2008-01-10T01:36
Today’s podcast features a fascinating conversation I had with New York Times graphic journalists, Andrew DeVigal and Steve Duenes. Andrew and Steve are part of the team responsible for taking data...
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Mouseovers in Navigation from 2007-12-17T01:46
It's tempting to spend a ton of time creating slick flyout, dropdown, or pop-up navigation on our site, but is it worth the effort? This week, Brian Christiansen and I discuss interactive mouseover...
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Accessibility with Derek Featherstone from 2007-12-10T01:00
Derek Featherstone travels the globe as a premier expert speaker on web accessibility, and I had a chance to sit down and interview him for the SpoolCast. I think you’ll find our talk enjoyable and...
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Avoiding Redesigns from 2007-12-03T09:00
This week, we discuss avoiding redesigns. When we talk about avoiding redesigns, we don’t think your should stay anchored in the past, far from it. But we think the best route to change is through ...
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On-Site Search from 2007-11-26T03:09
In this week's episode, Brian Christiansen and I discuss the experience of on-site search engines, how to tell if yours is working well, and how to improve it.
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Robust Personas from 2007-11-21T12:28
This week, we follow up our Virtual Seminar presentation on Building Robust Personas In 30 Days or Less, with answers to more questions that were generated during the session. You needn't have atte...
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Statistical Significance from 2007-10-22T05:01
Statistical significance revolves around having enough participants to make your findings valid. However, the number of participants necessary can vary widely, depending on what you’re studying and...
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An Interview with Cameron Moll from 2007-10-17T01:32
Like many of us, Cameron Moll works in a large, complex organization. This means managing design decisions and wrestling (often inflexible) enterprise technology. He talked to me about how he has i...
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Are There Users Who Always Search? from 2007-10-09T02:05
In the design world, there’s always been an assumption that some users demonstrate “search-dominant” tendencies by going right to the search engine when they first visit a web site looking for cont...
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Interview-Based Tasks for Usability Testing from 2007-10-01T11:48
In usability tests where we incorporate interview-based tasks, the participants interests are discovered, not assigned. Unlike traditional task design methods, the test facilitator and participant ...
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Communicating Concepts with Comics: An Interview with Kevin Cheng from 2007-09-26T04:17
In this interview, Kevin Cheng and Jared Spool discuss the use of comics to express user experience ideas early in the brainstorming stage of a project. Comics show the team how a user will experie...
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The Truth About Page Download Time from 2007-09-24T11:35
This week, Christine Perfetti asks Jared Spool about User Interface Engineering’s groundbreaking study on download time. In this study, we found the actual download time of a page didn’t impact a s...
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Inherent Value Tests from 2007-09-17T10:52
This week, Christine Perfetti asks Jared Spool about one of UIE's most valuable usability testing techniques, Inherent Value Tests. Inherent Value Testing gives the team important information about...
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5-Second Usability Tests from 2007-09-10T01:24
This week, Christine and Jared discuss the genesis and value of five-second usability tests.
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Department and Store Pages from 2007-08-27T11:18
In last week's podcast, we talked about Gallery Pages, which are pages with links to the site’s content pages. This week, Christine asked me about two other types of pages: Department pages and Sto...
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Shenzhen Typhoon from 2007-08-20T04:01
This week the crew discusses a controversial blog posting, the role of usability research in product development, and experience design vision work and its application in the consumer and enterpris...
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An Interview with Cooper’s Kim Goodwin from 2007-08-14T03:00
In today's SpoolCast, Christine Perfetti, UIE's Managing Director, sits down with Kim Goodwin, the General Manager and Vice President of Design at Cooper. The folks at Cooper are widely regarded fo...
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Gallery Pages from 2007-08-13T04:24
In this week’s episode, Christine Perfetti asks Jared Spool about UIE’s research on Gallery Pages. Gallery Pages, the list of links to content, are a web site’s hardest working page. They are the f...
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Home Page Design from 2007-08-06T02:50
In this Usability Tools podcast, Christine Perfetti asks Jared Spool about UIE's latest thinking on home page design.
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Gerry McGovern Interviewed by Jared Spool from 2007-07-30T05:29
In today's SpoolCast, I had the opportunity to speak with Gerry McGovern. Gerry is a widely-acclaimed speaker author and consultant on the topic of web content.
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Patrick Hofmann interviewed by Jared Spool at UPA Austin from 2007-07-16T04:17
Jared Interviews Patrick Hofmann at UPA 2007 Austin and gets his insight on internationalization, visual communication, and getting writers and engineers to express themselves visually.
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Skimming the Surface from 2007-07-09T05:22
SpoolCast Crew Episode 5 - featuring Nate Bolt, DeWayne Purdy, Kyle Pero, Daniel Szuc, Joshua Porter and Jared Spool. This week: iPhone, MS Surface, Second Life and more!
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The Josh & Jared Show - Getting into Trouble from 2007-06-25T02:36
This week Josh and I talk about all the ways we get in trouble. Whether its speaking in public or writing on our blogs, sometimes we kick up a sandstorm unintentionally. STC2007, Art vs. Design, an...
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An Interview with Kate Gomoll on Field Studies from 2007-06-18T05:17
Kate Gomoll is president and founder of Gomoll Research & Design. Back in March, we hosted Kate for a UIE Virtual Seminar on Field Studies, and recorded a followup podcast. We thought Kate’s in...
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Flickr: How a Bright Star Changed the World of Web Applications with Peter Merholz and Jared Spool from 2007-06-11T01:16
In this audio recording from January's UIE Web App Summit, Adaptive Path's Peter Merholz and UIE's Jared Spool lead an entertaining discussion about the magic behind the scenes at Web 2.0 star Flickr.
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Jared Spool Interviewed by Carolyn Snyder at STC 2007 from 2007-06-04T11:06
In mid-May I was asked to sit down for an interview with my good friend and former UIE colleague Carolyn Snyder at the 54th Technical Communication Summit of the Society for Technical Communication...
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Christian Rohrer - eBay’s Transactions on a Massive Scale from 2007-05-21T04:02
In this audio recording from January's UIE Web App Summit, eBay's Christian Rohrer provides a peek behind the curtain at eBay's User Experience (UX) process.
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The Josh and Jared Show Episode #2 from 2007-05-16T08:00
The second episode of the Josh and Jared Show, where Joshua Porter and Jared Spool get together and discuss the interesting happenings in the world of experience design. This week: MySpace, Life St...
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User Experience in a High-Speed Development Environment from 2007-05-07T11:05
In the keynote presentation I gave at our User Interface 11 Conference, I highlighted how the most successful experience design teams are thriving in the fast-paced environment. If you missed it, o...
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Luke Wroblewski on Strategy By Design from 2007-04-24T10:55
In our latest talk from our archives we present Luke Wroblewski. He's a leading thinker, noted author and speaker in the field of visual design and design strategy; and a senior principal designer ...
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Where Did The Year Go? (Part 3) from 2007-03-15T11:00
We discuss the big user experience stories from 2006, including the Wii, the Target accessibility law suit, moderated vs. unmoderated testing techniques, and more.
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Where Did The Year Go? (Part 2) from 2007-03-14T12:54
We discuss the big user experience stories from 2006, including the Wii, the Target accessibility law suit, moderated vs. unmoderated testing techniques, and more.
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Where Did The Year Go? (Part 1) from 2007-03-12T03:38
We discuss the big user experience stories from 2006, including the Wii, the Target accessibility law suit, moderated vs. unmoderated testing techniques, and more.
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Josh & Jared Show: Episode #1 from 2006-12-29T04:46
This is the inaugural episode of a new show we're temporarily calling The Josh and Jared Show. Every few weeks, my colleague Joshua Porter and I will get together and discuss the interesting happen...
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David Malouf on "What is Rich? Why Do Rich?" from UI11 from 2006-12-20T05:40
In this presentation, David Malouf moves beyond the usual story of patterns, code, and tips and tricks, and talk more about aesthetics, experience design, brand, and total environmental context of ...
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Designing Powerful and Interactive Web Applications, an interview with David Malouf and Bill Scott from 2006-12-05T08:10
In this interview, UIE's Joshua Porter and Jared Spool talk with David Malouf, Senior User Experience Designer at Symbol Technologies, and Bill Scott, Ajax Evangelist and Design Manager for Yahoo's...
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Usability Takes A Holiday (Part 4) from 2006-11-13T04:43
We discuss card sorting techniques, social collaborative tools, the state of UX organizations across the country, and whether World Usability Day is a good idea or not.
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Discovering Web App Structure: A Discussion with Hagan Rivers from 2006-11-10T04:19
I recently had the opportunity to sit down with Hagan Rivers and discuss her latest report, The Designers Guide to Web Applications, Part 1: Structure and Flows. We talked about the origins of Hub...
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Usability Takes A Holiday (Part 3) from 2006-11-09T11:06
We discuss card sorting techniques, social collaborative tools, the state of UX organizations across the country, and whether World Usability Day is a good idea or not.
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Usability Takes A Holiday (Part 2) from 2006-11-08T05:35
We discuss card sorting techniques, social collaborative tools, the state of UX organizations across the country, and whether World Usability Day is a good idea or not.
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Usability Takes a Holiday (Part 1) from 2006-11-07T05:50
Recorded October 2, 2006, we discuss card sorting techniques, social collaborative tools, the state of UX organizations across the country, and whether World Usability Day is a good idea or not.
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Facebook Becomes Anti-Social (Part 4) from 2006-09-28T01:25
Recorded September 11, 2006, we discuss dream panels, CUE studies, whether we're an engineering discipline or a craft, the value of heuristic evaluations, and how whether we should learn anything f...
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Facebook Becomes Anti-Social (Part 3) from 2006-09-27T01:24
(Duration: 27m 36s)Recorded September 11, 2006, we discuss dream panels, CUE studies, whether we're an engineering discipline or a craft, the value of heuristic evaluations, and how whether we shou...
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Facebook Becomes Anti-Social (Part 2) from 2006-09-26T01:54
Recorded September 11, 2006, we discuss dream panels, CUE studies, whether we're an engineering discipline or a craft, the value of heuristic evaluations, and how whether we should learn anything f...
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Facebook Becomes Anti-Social (Part 1) from 2006-09-25T02:58
We discuss dream panels, CUE studies, whether we're an engineering discipline or a craft, the value of heuristic evaluations, and how whether we should learn anything from Facebook's recent loss of...
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What Has Brown Done For You? (Part 4) from 2006-09-04T11:39
Recorded August 23, 2006, this inaugural podcast discusses innovative design, the definition of usability, and the role of knowledge. In other words, simple topics to pass the time.
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What Has Brown Done For You? (Part 3) from 2006-09-03T06:30
Recorded August 23, 2006, this inaugural podcast discusses innovative design, the definition of usability, and the role of knowledge. In other words, simple topics to pass the time.
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What Has Brown Done For You? (Part 2) from 2006-09-01T08:03
Recorded August 23, 2006, this inaugural podcast discusses innovative design, the definition of usability, and the role of knowledge. In other words, simple topics to pass the time.
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What Has Brown Done For You? (Part 1) from 2006-08-31T06:09
Recorded August 23, 2006, this inaugural podcast discusses innovative design, the definition of usability, and the role of knowledge. In other words, simple topics to pass the time.
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Podcast: Designing for the Paradox of Choice: An Interview with Barry Schwartz from 2006-08-28T02:07
Recently, Jared had a chance to discuss these issues with Barry, in preparation for Barry's keynote at the upcoming User Interface 11 conference. We recorded the discussion and have added it to the...
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Followup Discussion on Users as Information Architects: Is Tagging Right for Your Site?, Part 2 from 2006-08-10T11:46
Josh Porter and Jared Spool discuss many of the questions we received during Josh's Users as Information Architects: Is Tagging Right for Your Site? Virtual Seminar -- Part 2.
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Followup Discussion on Users as Information Architects: Is Tagging Right for Your Site?, Part 1 from 2006-08-10T11:30
Josh Porter and Jared Spool discuss many of the questions we received during Josh's Users as Information Architects: Is Tagging Right for Your Site? Virtual Seminar.
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Scent, Search, and the Pursuit of User Happiness from 2005-12-07T05:08
Happy Users are the brass ring of web site design. Ultimately, the designers of every site have making users happy as their primary objective. However, many designs end up frustrating instead. Sin...
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What Users Want from 2005-10-25T02:09
When building a web site, how do you know what content your users need? How do you decide when you’ve provided enough content? While we know a lot about designing the structure of a web site, plann...
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