Podcasts by Why Service Design Thinking
Why Service Design Thinking is podcast that helps business to do things better and do better things. Service design is one of the next big competitive advantages in business and it is being used with great success by corporations and other large organizations around the world. But how can a smaller business, a startup, or a nonprofit adopt these innovative techniques?
We talk with experts in the field and share lots of case studies on how you can engage your customers, create delightful experiences, and build a lasting legacy. Don’t forget to listen until the very end, for this week’s design challenge.
Hosted by: Marina Terteryan
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Further podcasts by Why Service Design Thinking
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Creating Culture | Claus Raasted from 2019-01-02T17:00
Claus Raasted is an experience and behavior designer who creates Live Action Role Play (LARP) events, where groups of strangers come together to collaborate...
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Developing Confidence as a Designer with Lauren Currie, OBE from 2018-11-01T16:00
Developing our confidence as designers isn’t just for our own benefit. Sometimes, it can be the driving factor in getting important ideas heard and growing our impact as a designers.
Laur...
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Case Study: Dubai Design District - A Human-Centered Neighborhood | Lindsay Miller from 2018-09-01T16:00
Real estate (for housing and office space) is not just a commodity - it is an important service in our lives that needs to be designed as such. Lindsay Miller is the Managing Director of Busines...
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Service Design in Government and Public Services | Benjamin Taylor from 2018-07-01T16:00
One of the most important applications of service design is in the government or public services sector, where there is a big potential to create efficiency and meaningful change. We talk with B...
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Turning a Service into an Experience | Paul Bulencea from 2018-05-01T16:00
Today, we talk with Paul Bulencea, who is the co-founder of the College of Extraordinary Experiences, a disruptive annual experience design conference that is held in a castle in Poland. Paul di...
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The Business Case for Service Design | Jod Kaftan of Fjord from 2018-03-01T17:00
Jod Kaftan is the Group Design Director at Fjord in Los Angeles, overseeing the LA design practice and developing the team and quality of work. As a proponent of meaning in design, he provides v...
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Building a Sustainable Business with Systems | Joanna Waterfall from 2018-01-02T17:00
Behind every successful business is solid backstage system that gives its customers a consistent experience and helps the business become sustainable in the long run. Joanna Waterfall, founder o...
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Towards a Preemptive Social Enterprise | Matthew Manos from 2017-11-01T16:00
WIN A COPY OF MATTHEW'S NEW BOOK AT WHYSERVICEDESIGNTHINKING.COM/FUTURES.
Social Enterprises are one of the most im...
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Customer Journey Mapping | Daniel Sunden + John Flitcroft from 2017-09-01T16:00
DOWNLOAD A FREE CUSTOMER JOURNEY MAP TEMPLATE on whyservicedesignthinkin...
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Minisode: The Customer Journey of Pizza in 3 Countries from 2017-07-01T16:00
This is an unprecedented mini episode that will preview our next big topic – customer journey mapping. I just had a wonderful interview about with two design strat...
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The Future of Designing for the Customer | Panel Discussion from 2017-05-01T16:00
For this week’s episode, we are in for a special treat. This is a recording of a fascinating panel discussion called The Future of Customer Experience, by ...
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Research for Design Insight | Seth Weissman from 2017-03-01T17:00
Research is an important part of service design and design thinking because it is the center of the empathy and insight that will lead your work. Design re...
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Analogous Inspiration From Uncommon Sources | Victoria Vivas from 2017-01-02T17:00
One of the most fun techniques of design thinking is analogous inspiration: applying an out-of-context concept to the problem that you are trying to solve. We talk with Victoria Vivas, an experi...
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CASE STUDY - Designing the Entrepreneur's Experience | Jon Leyh of Ruckus Projects from 2016-12-01T17:00
Starting a project or business can be easier said than done and there are many touchpoints that an entrepreneur goes through when starting something. We talk with Jon Leyh, the founder of Ruckus...
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Service Blueprinting for Customer Engagement | John Ayers from 2016-11-01T16:00
Service Design is unique in its customer-centric practices because it views each experience in two components - the frontstage and backstage interactions. F...
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How to Create a Culture of Innovation | Allen Weaver from 2016-10-01T11:00
Innovation can still sometimes to be considered an "extra"or "nice to have" in business. But it is actually essential to competing in the constantly-evolving business landscape. So how can a com...
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Service Design Network | Jesse Grimes from 2016-09-01T16:00
In this episode, we talk with Jesse Grimes, of the Service Design Network. Jesse, who is a practicing service designer at Listen
CASE STUDY – Incubator School Built with Design Thinking | Sujata Bhatt and Ryan Oliver from 2016-08-01T11:00
Service design and design thinking can have groundbreaking results when applied to business. But imagine what could happen when these innovative principles are applied to education! Near LosAnge...
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Creating A Worldwide Movement with Global Service Jam | Adam StJohn Lawrence from 2016-07-01T16:00
One of the BEST ways to get acquainted with service design in person is through an annual event called Global Service Jam. This even...
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#ServiceDesignDay | Raj Singh on AI in Services from 2016-06-01T13:15
Happy International Service Design Day!
This is episode 3 of 3 in a series celebrating #ServiceDesignDay! Join the global discussion by sharing this episode with your network!
Chec...
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#ServiceDesignDay | Tatiana El-Khouri + Olivia Lucas on Co-Creation from 2016-06-01T13:00
Happy International Service Design Day!
This is episode 2 of 3 in a series celebrating #ServiceDesignDay! Join the global discussion by sharing this episode with your network!
Chec...
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#ServiceDesignDay | Nathan Lucy + Jessica Tungesvik on Customer Personas from 2016-06-01T12:57:43
Happy International Service Design Day!
This is episode 1 of 3 in a series celebrating #ServiceDesignDay! Join the global discussion by sharing this episode with your network!
Chec...
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People, Planet, and Profit | Martin Dowson from 2016-05-01T11:00
We've heard a lot about why service design is important but what does it look like in the context of People, Planet, and Profit? We talk with Martin Dowson, a UK-based service designer and Certi...
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Helping Nonprofits Build A Legacy Through Design | Matthew Manos from 2016-04-01T16:00
Few people in the business and design sectors have done as much for the nonprofit community as Matthew Manos of Listen
What is Service Design? | Melissa Rancourt from 2016-03-01T17:00
Today's guest is Melissa Rancourt, an international entrepreneur who operates multiple businesses throughout Europe and coaches organizations on adopting design...
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Intro Episode | Marina Terteryan | Why Service Design Thinking from 2016-02-01T12:00
This episode is a brief introduction to the Why Service Design Thinking podcast series by its founder and host, Marina Terteryan. Learn about the inspiration fo...
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