Podcasts by Retail Gets Real

256. The 2022 deals outlook for consumer markets from 2022-02-15T12:00

The current retail landscape has seen tumultuous change over the last few years, and we can expect even more in the year ahead. Alberto Dent, the U.S. Consumer Marke...

255. Inside Saks OFF 5TH’s digital strategy from 2022-02-08T11:00

After separating the digital business from stores in June 2021, Saks OFF 5TH has invested heavily in creating an unparalleled digital experience for the luxury ba...

254. Retail predictions for the year ahead from 2022-01-19T14:43:17

NRF’s Susan Reda shares retail predictions for 2022 as outlined in her annual NRF column. From a return to the store, to digital experiences in the store, to expl...

253. A preview of NRF 2022: Retail’s Big Show from 2022-01-11T11:00

The National Retail Federation is convening retailers and partners in New York city for its annual convention and expo NRF 2022: Retail’s Big Show on Jan. 16-18. ...

252. The State of Retail heading into 2022 with Matt Shay, President and CEO of NRF from 2022-01-06T11:00

Matt Shay, the president and CEO of the National Retail Federation, looks back at retail in 2021 and lessons learned to move the industry forward in 2022.<...

251. The best Retail Gets Real moments from 2021 from 2021-12-21T11:00

We’ve had insights into the pandemic and visions of the future in wide-ranging conversations representing key topics for the industry over the last year. In this ...

250. The impact of consumer trust and how to build it from 2021-12-15T11:00

Barbra Bukovac, vice chair of consumer markets at PwC, discusses insights from PwC’s recent survey that show the impact of the pandemic on consumers’ trust and th...

249. Rhone CEO on why physical retail is key to growth from 2021-12-07T11:00

Nate Checketts, CEO and co-founder of men's activewear brand Rhone, shares how the company is expanding its physical presence and growing its brand while holding ...

248. Holiday shopping insights from Google from 2021-11-30T11:00

Bill Ready, president of commerce at Google, joins the podcast to discuss trending gifts this holiday season and the future of shopping as digital and physical ex...

247. NRF policy update: The issues impacting retail today from 2021-11-23T11:00

David French, NRF’s Senior Vice President of Government Relations, discusses the latest on advocacy campaigns for the industry and connects the dots between Capit...

246. Top 5 holiday questions answered from 2021-11-16T11:00

On this episode of “Retail Gets Real,” NRF retail industry experts answer the holiday season’s most-asked questions: the role of Black Friday, shipping concerns, ...

245. The List of People Shaping Retail’s Future 2022 from 2021-11-09T11:00

The NRF Foundation’s List of People Shaping Retail’s Future is a dynamic group of leaders creating opportunities and sparking innovation. These individuals – lead...

244. What retailers need to know about increasing organized retail crime from 2021-11-02T10:00

The retail industry has been dealing with organized crime for many years, but the topic has gained new attention in the media of late. In this episode, Tony Shepp...

243. How retailers can adapt to evolving consumer behavior from 2021-10-26T10:00

The pandemic taught us that new behaviors are always popping up, but we’re still figuring out which ones are here to stay. Jason “Retailgeek” Goldberg is the chie...

242. The adapting landscape of luxury retail from 2021-10-19T10:00

Oliver Chen, managing director of retail and luxury at Cowen, discusses the challenges and opportunities coming out of the pandemic and how luxury retailers are c...

241. 3 lessons for planning for the future of retail from 2021-10-12T10:00

The team takes a look back at some of highlights shared by leaders at NRF’s virtual events in 2021, including insights on leading through a crisis from UPS’ Carol...

240. Consumer spending trends for Halloween 2021 from 2021-10-05T10:00

This year, 65% of Americans plan to celebrate Halloween. After a dip in participation last year, that's almost back up to pre-pandemic levels and spending is esti...

239. Tractor Supply Company’s chief supply chain officer on navigating supply chain disruptions from 2021-09-28T10:00

Tractor Supply Company’s Executive Vice President and Chief Supply Chain Officer Colin Yankee shares how the company is planning for the holidays and beyond amid ...

238. NRF’s impact during the pandemic and beyond from 2021-09-21T10:00

As we're 18 months into this pandemic, we're taking a moment to reflect on the past year and a half and what it's meant for retail. NRF has a unique perspective f...

237. Growing a digital-first home goods store with Parachute from 2021-09-14T10:00

Ariel Kaye, founder and CEO of the home brand Parachute, talks about how her company has grown throughout the pandemic, why they are investing in stores, and what...

236. Inside Levi’s digital strategy from 2021-09-07T10:00

Originally released May 11, 2021: A great pair of jeans never goes out of style. That fact is one of the many reasons why Levi Strauss & Co. has led the way for o...

235. A look at 2021’s Top 100 and Hot 25 Retailers lists from 2021-08-31T10:00

For over a decade, NRF has been working with Kantar to compile our top retailer lists. This year's lists are out: The 2021 Top 100 Retailers and our list of the 2...

234. A look at Back to School 2021 consumer research from 2021-08-24T10:00

It’s back to school season, which means something different to everyone – especially in the world of retail. Katherine Cullen, NRF’s Head of Consumer Research, ex...

233. Diversity is in Nordstrom’s DNA: How the retailer creates a more inclusive environment from 2021-08-17T10:00

While the retail industry is very competitive, improving diversity across the industry is one area where retail companies are working together, sharing ideas, and...

232. Article COO on redesigning the online furniture business from 2021-08-10T10:00

Article is an online furniture company that is reimagining the furniture-buying process from design and manufacturing all the way through to delivery. We chatted ...

231. Grove Collaborative CEO on making sustainable products mainstream from 2021-08-03T10:00

With its debut on Target store shelves in the spring, a whole new group of consumers has been introduced to Grove Collaborative this year. We're talking with Grov...

230. How David’s Bridal Survived the Wedding Drought of 2020 from 2021-07-27T10:00

As more of the country gets vaccinated against COVID-19, weddings are starting to fill the calendar once again. Some are even predicting that we're entering a wed...

229. How retail industry executives take breaks to recharge from 2021-07-20T10:00

It’s the time of year for out-of-office notifications. Since it's vacation season, we're going to talk about how to turn off work and recharge. We all know it's i...

228. Why the resale market is great for retail from 2021-07-13T10:00

As shopping for secondhand goods becomes increasingly popular, the resale market continues to grow quickly, and more and more retailers are leaning into the trend...

227. Navigating the return to offices from 2021-07-06T15:57:11

While many retail workers were on the frontlines throughout the pandemic, other corporate employees have been working from home for more than a year. We're talkin...

226. Crafting the future of physical retail experiences with The Lion’esque Group from 2021-06-29T10:00

We hear so much about the death of physical retail, but are the reports of retail’s death greatly exaggerated? We’re talking about the future of physical retail w...

225. How brands are leveraging TikTok for community engagement from 2021-06-22T10:00

With more than 689 million users across the world, TikTok has emerged as a social media app that brands and consumers can’t ignore. Our guest today is Matt Cleary...

224. Adapting to the “Out Here” lifestyle with Rob Mills of Tractor Supply Company from 2021-06-15T10:00

Rob Mills, Exec VP/Chief Technology & Strategy Officer at Tractor Supply Company on retail acceleration, family and what’s next for Tractor Supply Company....

223. The post-pandemic world: Consumer behavior and how retailers are responding from 2021-06-08T10:00

Jason “Retailgeek” Goldberg is the Chief Commerce Strategy Officer at Publicis Group and has been a go-to retail expert for industry leaders for years. He is cons...

#222 How Best Buy emphasizes inclusive leadership from 2021-06-01T10:00

Retail Gets Real episode 222: How Best Buy is attracting and retaining a diverse and inclusive workplace through inclusive leadership. (Replay)

221. What to expect from NRF’s newest virtual event: NRF Retail Converge from 2021-05-25T10:00

This summer, NRF is putting on a whole new virtual event, one that brings together the entire retail community to hear from leaders and experts about where the in...

220. Supporting fair trade & artisanal creators with Ten Thousand Villages from 2021-05-18T10:00

When Ten Thousand Villages opened its doors in 1946, it was a fair trade pioneer, offering ethically-sourced, handmade products, crafted by artisans from developi...

219. How the classic Levi’s brand stays modern from 2021-05-11T10:00

A great pair of jeans never goes out of style. That fact is one of the many reasons why Levi Strauss & Co. has led the way for over a century. Today's guest is Ma...

218. How veteran-owned small business Teak & Twine makes gifting easy & accessible from 2021-05-04T10:00

Torrance Hart is the founder of Teak & Twine, a small business making it easy to send thoughtfully curated gifts to just about anyone. A veteran-owned business, T...

217. Creating a gender-fluid retail experience with The Phluid Project from 2021-04-27T10:00

Today's guest, Rob Smith, is on a mission to challenge boundaries with humanity. That’s the overarching goal of The Phluid Project, a gender-free fashion brand th...

216. Sustainability: How retailers can make a lasting impact and get the consumer on-board from 2021-04-20T10:00

As many around the country celebrate Earth Day this week, it's a good time to think about sustainability and how businesses can make a difference. NRF Vice Presid...

215. How Ministry of Supply is reinventing business attire for the modern world from 2021-04-13T10:00

Many of us who work in corporate environments haven't touched our business attire in a year. As we work from home, stretchy pants have become the new business cas...

214. Beyond buy now, pay later with Klarna CEO Sebastian Siemiatkowski from 2021-04-06T10:00

The past several months have been a whirlwind of growth and change for the retail industry, including in how people pay for things. Today we’re talking about buy ...

213. 2021 Easter Insights from 2021-03-30T10:00

NRF's annual consumer survey for Easter showed Americans would drop $21.6 billion during Easter this year. As we examine the data and take a closer look at what's...

#212 Workplace Trends in a Remote Work World from 2021-03-23T10:00

Susan Reda and Jill Dvorak from NRF's Content and Retail Strategies team discuss the retail trends popping up around remote work, including how retailers keep the...

#211 How the Mall of America is reimagining the mall experience from 2021-03-16T10:00

As we've seen over the past several years, the retailers that adapt and evolve with consumer behavior have thrived, even in challenging times. But what about the ...

#210 Forecasting Retail Sales for 2021 from 2021-03-09T11:00

The National Retail Federation recently published its Listen

#209 How Best Buy brings everyone in on diversity and inclusion from 2021-03-02T11:00

Best Buy Chief Inclusion, Diversity, and Talent Officer Mark Irvin is working hard to build and maintain an inclusive work environment for the 125,000 employees t...

#208 Hella Cocktail Co. leans into values to grow from 2021-02-23T11:00

While most people aren't crowding the bar these days, Jomaree Pinkard knows that the pandemic doesn't have to stop you from savoring a delicious cocktail. He is t...

#207 How Unsun Cosmetics is Making Sunscreen that Works for all Skin Tones from 2021-02-16T11:00

After being frustrated that most sunscreens leave a white residue behind, today's guest set out to create a better option, especially for people of color. Katonya...

#206 How COVID-19 is impacting Valentine’s Day this year from 2021-02-09T11:00

In a year unlike any other, how have the behaviors of consumers changed around holidays? Katherine Cullen of NRF's Research Team shares some insights about what c...

#205 How Farmgirl Flowers flourished despite pandemic challenges from 2021-02-02T11:00

Farmgirl Flowers CEO Christina Stembel shares how she built her business from the ground up, created growth in a challenging year, and inspired countless Instagra...

#204 What a new Administration means for retail from 2021-01-26T11:00

After a truly tense election, and a chaotic and unruly start to 2021 in the nation's capital, the country remains divided as ever. But nevertheless, there is work...

#203 How values-driven companies are setting themselves apart from 2021-01-19T11:00

As social responsibility and sustainability grows in importance for consumers, people are looking for a meaningful connection to the brands they support. In this ...

#202 NRF 2021: Retail’s Big Show—Chapter One Preview from 2021-01-11T14:15:18

NRF’s virtual event, NRF 2021 Retail's Big Show—Chapter One, starts January 12. NRF's Vice President of Content and Retail Strategy, Jill Dvorak chats with the te...

#201 Retail trends to watch in 2021 from 2021-01-05T11:00

NRF’s Susan Reda discusses which trends coming out of 2020 will gain momentum in 2021 and what the year ahead holds for retail.

Listen

#200 The state of the retail industry heading into 2021 from 2020-12-22T11:00

The retail industry was challenged from every direction in 2020, but retail is resilient. National Retail Federation President and CEO Matthew Shay discusses what...

#199 How Suitsupply is Reinventing the Shopper Journey from 2020-12-15T11:00

As the world of retail is transforming at a rate faster than we've ever seen, the National Retail Federation's virtual event, NRF 2021 Retail's Big Show Chapter 1...

#198 The Future of the Digitized Consumer from 2020-12-08T11:00

The National Retail Federation's flagship event is going virtual this year. At NRF 2021, Retail's Big Show Chapter One, innovative brands big and small will come ...

#197 How retailers are utilizing cloud technology to accelerate innovation and cut costs from 2020-12-01T11:00

Tom Litchford, Head of Worldwide Retail at Amazon Web Services, joins us to talk about why the cloud is a strategic investment that helps retailers innovate, reco...

#196 How 1-800-Flowers.com, Inc. is helping consumers connect & celebrate this holiday season from 2020-11-24T11:00

As the holiday season arrives, how will this year's unique circumstances impact business? To help us answer that question, we sat down with Steven Lightman, Group...

#195 How Veggie Grill Became a Vegan Empire from 2020-11-17T13:14:44

We are months into the COVID-19 pandemic at this point, and people everywhere are forming new habits—some healthy, some not so much. Consumers continue to look fo...

#194 Kroger’s Commitment to End Food Insecurity by 2025 from 2020-11-10T11:00

While 40% of the food produced in the United States is thrown away, one in eight Americans struggle with hunger. Kroger is hoping to close this gap with the Zero ...

#193 Handling crisis effectively with the Crisis Prevention Institute from 2020-11-03T11:00

With conflicts around health and safety likely to escalate as we head into the holiday season, the NRF Foundation recently released training credentials in retail...

#192 How the global pandemic and economic downturn are changing retailer's approaches to M&A from 2020-10-27T10:00

The pandemic's effects on the economy have led retailers to reassess and reexamine opportunities for partnerships so that they will be better equipped to thrive t...

#191 The Top 100 & Hot 100 Retailers list with Kantar’s Rachel Dalton from 2020-10-20T10:00

The National Retail Federation's Top 100 Retailers list has been ranking the nation's biggest retail players by sales since 2010. Retailers like Walmart, Kroger, ...

#190 Halloween 2020: Celebrating Safely and Responsibly from 2020-10-13T10:00

Coronavirus might have halted many aspects of our lives this year, but consumers are still looking forward to celebrating Halloween... although things will look a...

#189 How Shopify is innovating in ecommerce and brick-and-mortar from 2020-10-06T10:00

Shopify is a global e-commerce platform that serves over a million merchants in over 175 countries by streamlining the process of running a store online. In the w...

#188 Emerging trends from the pandemic from 2020-09-29T10:00

COVID-19 has accelerated retail and shaped behavior for all consumers, from gen-Z to baby boomers. In just a few short months, we've seen soaring demand for essen...

#187 Prepping the Supply Chain for the Holidays from 2020-09-22T10:00

The early weeks of the pandemic led consumers to experience unprecedented supply shortages and retailers to experience delays in essential inventory that was in h...

#186 Bringing a Personal Touch to Retail with Enjoy CEO Ron Johnson from 2020-09-15T10:00

In January at retail's Big Show, we spoke with the Enjoy Technology, Inc. CEO, Ron Johnson, about his journey establishing the mobile retail startup that reproduc...

#185 Predicting an unpredictable holiday season with demand sensing from 2020-09-08T10:00

The approaching holiday season will look very different for many retailers this year as the coronavirus upends and accelerates the retail industry. At a time when...

#184 How Michaels rapidly responded to increased and changing consumer demand from COVID-19 from 2020-09-01T10:00

While looking to entertain themselves in quarantine, many consumers have taken up new hobbies. A go-to place for creative hobbies is Michaels Stores, an arts and ...

#183 Gen Z: Insights on the digital native consumer with NRF’s Katherine Cullen from 2020-08-25T10:00

As the next generation of consumers comes of age, it’s important to look at the habits of Gen Z, commonly referred to as the digital native generation. Katherine ...

#182 COVID-19 causes digital shift for Boomers from 2020-08-18T10:00

Gen Z and Millennials get all of the attention, but there are some interesting trends emerging in how Boomers have adjusted their shopping habits due to the pande...

#181 Back-to-school shopping 2020 from 2020-08-11T10:00

It's back-to-school time, but not like we’re used to. Confusion about what school looks like this year also means uncertainty around back-to-class shopping. NRF’s...

#180 How the online pharmacy Capsule gained momentum during the pandemic from 2020-08-04T10:00

Eric Kinariwala, the founder and CEO of Capsule shares how the business is designed to improve the pharmacy experience, how it’s growing rapidly to meet the healt...

#179 How to communicate a face covering policy effectively from 2020-07-28T10:00

SKDKnickerbocker consultant and media strategist Bill Knapp describes how the issue of requiring face coverings became a contentious one and shares what messaging...

#178 How MahoganyBooks adapted to the pandemic and racial justice movement from 2020-07-21T10:00

Ramunda and Derrick Young run MahoganyBooks, an independent bookstore specializing in African American literature that ope...

#177 Nextdoor CEO Sarah Friar on connecting with neighbors from 2020-07-14T10:00

Sarah Friar, CEO of the social networking platform Nextdoor, shares what retailers can learn from how people are engaging on the app, whether it's offering a help...

#176 How social values are impacting consumer behavior from 2020-07-06T10:00

How are current crises and the cultural environment impacting shopping behavior? Rachel Bonsignore, a senior consultant at GfK Consumer Life, says now is a critic...

#175 How Sam’s Club is accelerating innovation during the pandemic and beyond from 2020-06-29T10:00

Throughout the last few months, Sam's Club has been innovating at a rapid pace, offering new tools to help customers and associates fulfill their needs and mainta...

#174 Checking the consumer pulse during the pandemic from 2020-06-22T10:00

Karl Haller, the leader of IBM's Consumer Industry Center of Competence, who has been checking the consumer pulse regularly during the pandemic shares the most im...

#173 How Crate and Barrel is adapting to new customer needs with CEO Neela Montgomery from 2020-06-15T10:00

In January, at NRF 2020, Retail's Big Show, we talked with Crate and Barrel CEO Neela Montgomery about her journey to retail and becoming the head of one of Ameri...

#172 How Rothy’s is leading business collaboration for COVID-19 relief from 2020-06-01T10:00

Companies across the nation are collaborating in creative ways to lend a hand where needed during the pandemic. Saskia van Gendt, the head of sustainability for R...

#171 How KiwiCo activity boxes became a lifeline for parents from 2020-05-25T10:00

Sandra Oh Lin took her knack for creating fun STEM activities for her kids and turned it into KiwiCo, a monthly subscription box business that fuels kids’ passion...

#170 Food52 grows community during the pandemic from 2020-05-18T10:00

Food52 was created with the vision of celebrating a love of food with a like-minded community. With more people staying at home during the pandemic and turning to...

#169 Community first: Spotlight on retail innovation from 2020-05-11T10:00

The pandemic of COVID-19 is hitting everyone hard, the retail industry included. Despite that, many retailers are coming together to find creative ways to help ea...

#168 How the health crisis has changed consumer behavior from 2020-05-04T10:00

Retailers are facing unique challenges in today’s environment. Today, we're looking at how consumer behavior is changing amid the COVID-19 crisis with NRF Senior ...

#167 Inside innovation at LEGO from 2020-04-27T10:00

How do you make shopping for LEGOs as fun as building them? That’s the question — and the ambition — behind Martin Urrutia’s work as the Head of Global Retail Inn...

#166 Crazy dog people: How passion drives BARK (special rerelease) from 2020-04-21T14:26:38

Originally released May 14, 2018: BARK, the makers of BarkBox, began where so many great companies do — in a heart-shaped bed on a cruise ship. Henrik Werdelin an...

#165 Innovating at the cutting edge of wellness with Sharon Leite of The Vitamin Shoppe from 2020-04-13T10:00

How do you stay on the cutting edge of wellness while maintaining consumer trust? Sharon Leite, CEO of The Vitamin Shoppe, starts by asking a question: “How can w...

#164 Passion, resilience and creativity with Jo Malone of Jo Loves (special rerelease) from 2020-04-06T13:14:29

What does it take to become the person responsible for creating some of the world's most-loved fragrances? Jo Malone, the creator of Jo Loves, shares her origin s...

#163 How Pinterest aids in shopping and discovery (special rerelease) from 2020-03-31T13:16:35

Originally released Sept. 9, 2018: For millions of people around the world, Pinterest is the first stop on their retail journey — it’s a place to discover, get in...

#162 How Cotopaxi creates superfans through sustainability from 2020-03-23T10:00

Annie Agle, Director of Impact and Brand at Cotopaxi, shares how its customers are gathering around a mission of sustainability, conscious capitalism and an ambit...

#161 Ensuring retail jobs are good jobs from 2020-03-16T10:00

Zeynep Ton, the author of the book The Good Job Strategy, discovered that m...

#160 How Sephora evolves the in-store experience from 2020-03-09T10:00

Alison Hahn, Senior Vice President of Merchandising for Color and Fragrance at Sephora, is at the helm of some of the most exciting innovations in the beauty indu...

#159 Understanding the future consumer from 2020-03-02T11:00

The consumer is constantly changing, and companies need to adapt and change quickly in order to keep up — or, even better, retailers can be proactive and get ahea...

#158 How data drives decisions at TechStyle from 2020-02-24T11:00

TechStyle has built one of the most data-driven, deeply consumer-obsessed advertising groups by effectively building an internal agency that advertises across its...

#157 NRF Innovation Lab highlights and the future of AI in retail from 2020-02-17T11:00

The NRF Innovation Lab at Retail’s Big Show showcases over 50 of the most groundbreaking technologies in the retail space. Sucharita Kodali, an NRF Innovation Adv...

#156 How to retain and recruit talent in a tight labor market from 2020-02-10T11:00

Indeed’s Director of U.S. Marketing Carmen Bryant and Economist Daniel Culbertson join Retail Gets Real from NRF 2020: Retail’s Big Show to share data-driven insi...

#155 International retail trends to watch in 2020 from 2020-02-03T11:00

Kate Ancketill, CEO and founder of GDR Creative IntelligenceListen

#154 Le Tote CEO on retail’s evolution from 2020-01-27T11:00

Rakesh Tondon is the co-founder and CEO of Le Tote, an online clothing rental business that recently acquired Lord & Taylor and opened its first physical location...

#153 UncommonGoods: Creating unique and sustainable retail from 2020-01-20T11:00

When Dave Bolotsky was transitioning from retail analyst to entrepreneur in 1999, he set out to create an online concept that would capitalize on the opportunitie...

#152 Inside Walmart’s Intelligent Retail Lab from 2020-01-13T11:00

While most of the industry is just starting to understand the possibilities of quickly evolving technologies like artificial intelligence and its applications for...

#151 NRF 2020 Vision: Retail’s Big Show Preview from 2020-01-07T18:53:30

NRF 2020 Vision: Retail's Big Show is right around the corner, where nearly 40,000 re...

#150 The state of retail leading into 2020 from 2019-12-30T11:00

National Retail Federation President and CEO Matthew Shay looks back on why 2019 was a great year for retail and looks forward to how policy, societal shifts, and...

#149 Retail Gets Real’s Greatest Hits of 2019 from 2019-12-16T11:00

This week, the Retail Gets Real team gathers around an open fire with chestnuts and a microphone to reflect on their favorite moments of 2019, featuring: Chip Ber...

#148: Holiday 2019 starts strong from 2019-12-09T11:00

Katherine Cullen, head of NRF’s consumer research division, joins the show to share what happened between Thanksgiving and Cyber Monday, some surprising data abou...

#147 2020 retail industry trend forecast from 2019-12-02T11:00

Re-commerce, experiences and CBD ... oh my! In this episode, we look ahead to 2020 with Susan Reda, editor of NRF’s STORES Magazine, who digs into the insights re...

#146 2019’s holiday shopping outlook from 2019-11-25T11:00

Katherine Cullen, NRF's head of consumer research, provides some insight into what consumers are looking for this holiday season and how it's shaping up for retai...

#145 Behind the scenes of the Macy's Thanksgiving Day Parade from 2019-11-18T11:00

The Macy's Thanksgiving Day Parade started back in 1924, but it's still bringing Americans together for a shared cultural experience that delights both young and ...

#144 How SHOWFIELDS redefines the store experience from 2019-11-11T11:00

What does it take to create “the most interesting store in the world?” In this episode, Tal Nathanel, CEO of SHOWFIELDS, discusses the process of reinventing how ...

#143 How Hawthorne sells men’s personal care to a “clueless” consumer from 2019-11-04T11:00

Men's grooming brand Hawthorne is spicing up the men's personal care market, using technology to provide a personalized experience and catering to men who don’t k...

#142 How tariffs are impacting retailers from 2019-10-28T10:00

As the trade war continues, U.S. businesses and consumers are paying the price, but how did we get here and what is the end game? Scott McCandless, Trade Policy L...

#141 Ministry of Supply CEO Aman Advani: The scientific method of fashion from 2019-10-21T10:00

Ministry of Supply brings a scientific approach to redesigning the work wardrobe, blending high-tech performance materials, extensive research and experimentation...

#140 The 2019 Holiday Forecast from 2019-10-14T10:00

NRF forecasts that 2019 holiday sales will grow between 3.8% and 4.2% over 2018, to between $727.9 billion and $730.7 billion. NRF Chief Economist Jack Kleinhenz ...

#139 Designing the store for a digital-first consumer from 2019-10-07T10:00

Original release date: Oct. 15. In a world where customers do everything on smartphones, ZIVELO CEO Healey Cypher says the store of the future isn’t robots and AI...

#138 How Take Care creates an oasis for wellness from 2019-09-30T10:00

Take Care, a natural skincare and wellness shop in Washington, D.C., is so effective at creating inviting spaces that its customers want more reasons to stay in t...

#137 Zulily’s Brian Doherty: Creating unique experiences from 2019-09-23T10:00

Winning as a team is a core tenet of Zulily. The online retailer’s Brian Doherty joins the show to talk about how Zulily brings together various departments to cr...

#136 Drybar CMO Sarah Hoffmann on experiential retail from 2019-09-16T10:00

Drybar CMO Sarah Hoffmann joins the podcast to share how the company known for its in-store experience is focusing on mobile and personalization to extend the VIP...

#135 The store of the future with WD Partners’ Lee Peterson from 2019-09-09T10:00

Retailers that don’t change won’t survive in this landscape. Lee Peterson, EVP of brand strategy and design at WD Partners, discusses the trends driving change an...

#134 How True Value Hardware continues to innovate from 2019-09-03T10:00

Hardware wholesaler, True Value Company, has been in business for almost 70 years and, today, serves more than 4500 independent retail stores. Divisional Vice Pre...

#133 Getting personalization right from 2019-08-26T10:00

The retail experience of the future is personalized, but what actually resonates with consumers? How can retailers deliver personalized experiences at scale? In t...

#132 How retailers can prepare for the workforce of the future from 2019-08-19T10:00

Demographic, social and technological disruptions are causing retailers to reevaluate their approach to building teams and cultures. Carrie Duarte, a leader in Pw...

#131: How Lilly Pulitzer stays fresh for a new generation from 2019-08-12T10:00

A piece of Lilly Pulitzer apparel is immediately recognizable; its vibrant prints and inimitable energy have been delighting customers for 60 years. President Mic...

#130: 3 elements for creating extraordinary retail experiences from 2019-08-05T10:00

Jeffrey Rayport, Faculty at the Entrepreneurial Management Unit at Harvard Business School sees established legacy retailers being “attacked” from three different...

#129 Tips for future-proofing today’s retail from 2019-07-29T10:00

Retail expert James Mullan, formerly SVP and Head of US Business at UK consultant firm GDR Creative Intelligence, describes the trends in retail today that he thi...

#128 How Gap Inc.’s LP leader also helps preserve the planet from 2019-07-22T10:00

As the EVP of Loss Prevention and Global Sustainability at Gap Inc., Keith White has a one-of-a-kind title and position: While protecting the company’s people and...

#127 Data privacy and the customer experience from 2019-07-15T10:00

As retailers seek to build personalized and engaging customer experiences, they’re collecting more consumer data. PwC’s US Cybersecurity and Privacy Leader Sean J...

#126 Cuyana: Scaling a brand built on ‘fewer, better’ from 2019-07-08T10:00

Cuyana uses its philosophy of “fewer, better” things to create thoughtfully made items, appealing to women who have become dissatisfied with fast fashion. Co-foun...

#125 How KiwiCo’s growth is fueled by kids’ creativity from 2019-07-01T10:00

Sandra Oh Lin took her knack for creating fun STEM activities for her kids and turned it into KiwiCo, a monthly subscription box business that fuels kids’ passion...

#124 How thredUP is changing secondhand fashion from 2019-06-24T10:00

Shopping for used clothing is turning into a luxury experience with thredUP, a company that started online and expanded into five stores in just a few years. Pres...

#123 How b8ta is reimagining the retail model from 2019-06-17T10:00

B8ta’s “retail-as-a-service” model brings new and innovative products to retail faster. Co-founder and President Phillip Raub talks about the company’s unique mod...

#122 The Rothy’s formula for success from 2019-06-10T10:00

Shoe brand Rothy's brings together things consumers don't find everyday — shoes that are comfortable, stylish and made sustainably from recycled plastic. That win...

#121 Facebook: Where social media and shopping intersect from 2019-06-03T10:00

Social media's powerful influence to reach consumers is a game changer for many businesses. Facebook’s Martin Gilliard, head of industry, retail — superstore and ...

#120 Sephora’s winning customer experience formula from 2019-05-27T10:00

“Stores are a powerful way to bring experiences to life for people,” says Sephora EVP of Omni Retail Mary Beth Laughton. In this episode, Laughton describes how t...

#119 How CAVA keeps fast-casual food fresh from 2019-05-20T10:00

Keeping things fresh on the restaurant side of retail can be quite a challenge, in every conceivable way. Offering healthy food that people actually want to eat, ...

#118: How Framebridge is shaping retail’s future from 2019-05-13T10:00

Today’s guest identified a retail opportunity that no one else saw –  an opportunity to disrupt and grow the custom framing industry by focusing on the customer e...

#117 Practicing cyber resiliency in the digital age from 2019-05-06T10:00

The digital transformation has ushered in a new era of data, which allows retailers to work smarter, innovate faster and serve customers better — but it has also ...

#116 Building communities in and out of the store from 2019-04-29T10:00

Starting a small business means more than becoming a small business owner — it also means becoming a bigger part of the local community, as well as the community ...

#115 Chief protector: Inside the business of loss prevention from 2019-04-22T10:00

Mike Brenton, Director of Asset Protection for Giant Food, talks about the business of protecting people, assets, and brands at the grocery chain, and the new tec...

#114 Engaging consumers in a channel-less world from 2019-04-15T10:00

Retail is a combination of online, mobile, and in-person experiences, but they aren't discrete channels anymore – they are all pieces of the customer experience, ...

#113 R.Riveter: Empowering military spouses from 2019-04-08T10:00

During World War II, Rosie the Riveter famously left her home to go into factories and shipyards and help her country. Today, R.Riveter is bringing jobs into the ...

#112 How tech is evolving the customer experience at HSN, QVC and Zulily from 2019-04-01T10:00

Karen Etzkorn is the chief information officer for Qurate Retail Group, the parent organization for brands such as HSN, QVC and Zulily. In this episode, Etzkorn i...

#111 Poshmark challenges the norms of traditional retail from 2019-03-25T10:00

Social network's ability to connect and influence people's behavior is powerful. In the case of Poshmark, it's not only connecting buyers and sellers, it's also c...

#110 MM.Lafleur empowers women in the workplace from 2019-03-18T10:00

MM.LaFleur empowers customers to focus on the things that really matter — like preparing for that client meeting or business trip — through styling, thoughtfully ...

#109 Logistically speaking: Wayfair’s innovative supply chain from 2019-03-11T10:00

As customer expectations and behaviors change, retailers need to change too. That means creating new processes, implementing new technologies, and building teams ...

#108 Nordstrom sets the standard for customer experience. Again and again. from 2019-03-04T11:00

Nordstrom is known for offering a great customer experience, and they manage to continue offering exceptional experiences even as customer needs change in our con...

#107 The art and science of personalization at Zulily from 2019-02-25T11:00

Zulily launches over 9,000 new products and 100 sales every single day — and curates a unique storefront for each of its millions of customers. Through personaliz...

#106 Reinventing the Getaway from 2019-02-18T11:00

Getaway takes a fresh approach to hospitality, offering cabins in the woods designed for city dwellers overworked and burned out by the digital age. Getaway repla...

#105 Investing in creativity: Perfumer Jo Malone’s fighting second chance from 2019-02-11T11:00

Jo Malone is an English “scent maverick” responsible for creating some of the world’s most loved fragrances. A Dreamer on the Listen

#104 Birchbox CEO on the evolution of the disruptive beauty brand from 2019-02-04T11:00

Beauty was a $500 billion industry that hadn’t been disrupted since the market shifted from department stores to specialty stores — until Birchbox came on the sce...

#103 The very near future of AI and automation in retail from 2019-01-30T11:00

Automation isn’t just a trend, it’s a new way of working. Chris Wong, vice president of strategy and alliances at IBM Global Consumer Industry, shares learnings f...

#102 Walmart's CTO on digital transformation from 2019-01-28T11:00

How does one of the world’s largest and most successful retailers achieve digital transformation at scale? From NRF 2019: Retail’s Big Show, Walmart Executive Vic...

#101 Better together: IKEA and TaskRabbit from 2019-01-23T11:00

Partnerships that create customer value are good, but for partnerships to be great, they should be built on shared values. Joining us at NRF 2019: Retail’s Big Sh...

#100 Dick’s Sporting Goods CEO on leadership and service from 2019-01-21T11:00

In the last year, Ed Stack, Chairman and CEO of Dick’s Sporting Goods, has made headlines and left a lasting impression on the retail industry. The company has al...

#99 Levi Strauss & Co.’s Chip Bergh: Reviving a brand that stands for something from 2019-01-16T11:00

Levi’s experienced almost a decade of sales stagnation and nearly lost a generation of young consumers, but new leadership and a clear strategy helped the brand r...

#98 Reporting on retail: What’s changing in 2019 and beyond from 2019-01-14T11:00

People might think reporting on retail is simple because “it’s just about shopping,” says Phil Wahba, senior writer covering retail at Listen